Janet. Carruthers

The application of network theory to the New Zealand agricultural technology industry: An exploratory investigation

S.. Saunders, Janet. Carruthers, M.. Rod, 2005 .

Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

Peter Thirkell, Nicholas J. Ashill, Michel Rod, 2009 .

The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector

Nicholas J. Ashill, Jayne Krisjanous, Janet. Carruthers, 2006 .

An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

Nicholas J. Ashill, Michel Rod, Janet. Carruthers, 2009 .

Antecedents and outcomes of service recovery performance in a public health‐care environment

Nicholas J. Ashill, Jayne Krisjanous, Janet. Carruthers, 2005 .

Pharmaceutical marketing return‐on‐investment: a European perspective

Nicholas J. Ashill, Michel Rod, Janet. Carruthers, 2007 .