Taeshik Gong

The role of personalization, engagement, and trust in online communities

Dong-Hee Shin, Minjeong Kang, Taeshik Gong, 2016, Inf. Technol. People.

Employee-Customer Similarity Measure

Taeshik Gong, Rajan Nataraajan, Youjae Yi, 2015 .

The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Taeshik Gong, Youjae Yi, Youjae Yi, 2018 .

Helping Employees Deal With Dysfunctional Customers

Taeshik Gong, Youjae Yi, Jin Nam Choi, 2014 .

Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention

Taeshik Gong, Youjae Yi, Rajan Nataraajan, 2011 .

The electronic service quality model: The moderating effect of customer self‐efficacy

Taeshik Gong, Youjae Yi, Youjae Yi, 2008 .