C. Fornell

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Evaluating structural equation models with unobservable variables and measurement error.

C. Fornell, D. Larcker, 1981 .

Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

R. Rust, C. Fornell, E. Anderson, 1997 .

A Second Generation of Multivariate Analysis: Methods, Volume I@@@A Second Generation of Multivariate Analysis: Measurement and Evaluation, Volume II@@@Multivariate Data Analysis: An Introduction

C. Fornell, G. John, B. B. Jackson, 1984 .

Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory

F. Bookstein, C. Fornell, 1982 .

A Second generation of multivariate analysis : classification of methods and implications for marketing research

C. Fornell, 1985 .

Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory:

F. Bookstein, C. Fornell, 1982 .

The cooperative venture formation process: a latent variable structural modeling approach

C. Fornell, P. Lorange, J. Roos, 1990 .

The Quality of Economic Output: Empirical Generalizations About Its Distribution and Relationship to Market Share

C. Fornell, 1995 .

Canonical Correlation Analysis As A Special Case Of A Structural Relations Model.

C. Fornell, D. Larcker, R. Bagozzi, 1981, Multivariate behavioral research.

Direct regression, reverse regression, and covariance structure analysis

C. Fornell, Youjae Yi, B. Rhee, 1991 .

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

C. Fornell, D. Larcker, 1981 .

Customer Satisfaction and Shareholder Value

C. Fornell, E. Anderson, Sanal K. Mazvancheryl, 2004 .

A Framework for Comparing Customer Satisfaction across Individuals and Product Categories

C. Fornell, Michael D. Johnson, 1991 .

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

C. Fornell, E. Anderson, D. Lehmann, 1994 .

The American Customer Satisfaction Index: Nature, Purpose, and Findings

C. Fornell, E. Anderson, Michael D. Johnson, 1996 .

A National Customer Satisfaction Barometer: The Swedish Experience:

C. Fornell, 1992 .

Sources of Market Pioneer Advantages in Consumer Goods Industries

C. Fornell, W. T. Robinson, 1985 .

Foundations of the American Customer Satisfaction Index

C. Fornell, E. Anderson, 2000 .

The American Customer Satisfaction Index: Nature, Purpose, and Findings

C. Fornell, E. Anderson, Michael D. Johnson, 1996 .

Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis

B. Wernerfelt, C. Fornell, Birger Wernerfelt, 1987 .

Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

C. Fornell, D. Larcker, 1981 .

A Test of Two Consumer Response Scales in Advertising

George M. Zinkhan, Claes Fornell, C. Fornell, 1985 .

Customer Satisfaction and Stock Prices: High Returns, Low Risk:

Forrest V. Morgeson, C. Fornell, M. S. Krishnan, 2006 .

RESTORING THE PRINCIPLE OF MINIMUM DIFFERENTIATION IN PRODUCT POSITIONING

Jacques-François Thisse, C. Fornell, A. Palma, 1992 .

The Effect of Customer Satisfaction on Consumer Spending Growth

R. Rust, C. Fornell, M. Dekimpe, 2010 .

The Relationship between Advertising and Product Quality over the Product Life Cycle: A Contingency Theory

C. Fornell, G. Tellis, 1988 .

Are market pioneers intrinsically stronger than later entrants

William T. Robinson, Claes Fornell, C. Fornell, 1992 .

Industrial Organization and Consumer Satisfaction-Dissatisfaction

William T. Robinson, Claes Fornell, C. Fornell, 1983 .

Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework

C. Fornell, E. Anderson, Michael D. Johnson, 1995 .

Patterns of Information Source usage among Durable Goods Buyers

C. Fornell, R. Westbrook, 1979 .

Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans

C. Fornell, Michael D. Johnson, G. Nader, 1996 .

Reexamining the Market Share–Customer Satisfaction Relationship

Neil A. Morgan, Lopo L. Rego, C. Fornell, 2013 .

The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

C. Fornell, 2007 .

EFFECT OF WEBSITE CHARACTERISTICS ON CONSUMER LOYALTY: A MULTILEVEL ANALYSIS

Narayan Ramasubbu, C. Fornell, M. S. Krishnan, 2003 .

A National Customer Satisfaction Barometer: The Swedish Experience

C. Fornell, 1992 .

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

C. Fornell, M. S. Krishnan, Sunil Mithas, 2005 .

The statistical significance of portfolio returns

Forrest V. Morgeson, C. Fornell, Sunil Mithas, 2009 .

The Vicious Circle of Consumer Complaints

C. Fornell, R. Westbrook, 1984 .

A Customer Satisfaction Research Prospectus

Claes Fornell, C. Fornell, E. Anderson, 1994 .

Quality and Productivity: Contradictory and Complementary

Claes Fornell, Lenard Huff, C. Fornell, 1996 .

A Model for Customer Complaint Management

Claes Fornell, Birger Wernerfelt, B. Wernerfelt, 1988 .

Corporate consumer affairs departments — A communications perspective

C. Fornell, 1978 .

Consumption Experience and Sales Promotion Expenditure

William T. Robinson, Claes Fornell, Birger Wernerfelt, 1985 .

Assumptions of the Two-Step Approach to Latent Variable Modeling

Youjae Yi, Claes Fornell, C. Fornell, 1992 .

A Model and Simple Iterative Algorithm For Redundancy Analysis.

C. Fornell, B. Rhee, D. W. Barclay, 1988, Multivariate behavioral research.

The Nature and Methodological Implications of the Cognitive Representation of Products

Claes Fornell, C. Fornell, Michael D. Johnson, 1987 .

Incorporating prior theory in covariance structure analysis: A bayesian approach

R. Rust, C. Fornell, 1989 .

Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship

Forrest V. Morgeson, T. Keiningham, C. Fornell, 2020 .

Corporate consumer affairs departments — In whose interest? A reply to hansen and stauss, Wimmer, Bergström, and Renoux

C. Fornell, 1979 .

Satisfied Customers: An Asset Driving Financial Performance

Forrest V. Morgeson, C. Fornell, G. Hult, 2020 .

Perceived Quality: Does Performance Matter?

Forrest V. Morgeson, C. Fornell, G. Hult, 2020 .

The Reign of the Customer

C. Fornell, G. Hult, David VanAmburg, 2020 .

Customer Satisfaction and Stock Prices: High Returns, Low Risk

Forrest V. Morgeson, C. Fornell, M. S. Krishnan, 2006 .

A second generation of multivariate analysis

Claes Fornell, C. Fornell, 1982 .

An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction

Forrest V. Morgeson, C. Fornell, G. Hult, 2016 .

Customer satisfaction and international business: A multidisciplinary review and avenues for research

C. Fornell, G. Hult, Forrest V. Morgeson III, 2022, Journal of International Business Studies.

Consistency Criteria and Unidimensionality: an Attempt At Clarification

Richard P. Bagozzi, Claes Fornell, C. Fornell, 1989 .

Effect of Website Characteristics on Consumer Behavior : A Multilevel Analysis

Narayan Ramasubbu, C. Fornell, M. S. Krishnan, 2017 .

A Comparative analysis of two structural equation models : LISREL and PLS applied to market data

Claes Fornell, Claes Fornell, C. Fornell, 1981 .

Assumptions of the Two-Step Approach

Youjae Yi, Claes Fornell, C. Fornell, 1992 .

Differentiation as a Basis for Explaining Customer Satisfaction across Industries

Claes Fornell, C. Fornell, Michael D. Johnson, 1993 .

Economic Constraints on Consumer Complaining Behavior

C. Fornell, N. M. Didow, 1980 .

Consumer input for marketing decisions: A study of corporate departments for consumer affairs

Claes Fornell, C. Fornell, 1976 .

Economic consequences of providing quality and customer satisfaction

Donald R. Lehmann, Claes Fornell, C. Fornell, 1993 .

THE USE OF CANONICAL CORRELATION ANALYSIS IN ACCOUNTING RESEARCH

David F. Larcker, Claes Fornell, C. Fornell, 1980 .

How Does Customer Service Offshoring Impact Customer Satisfaction?

Jonathan Whitaker, Mayuram S. Krishnan, Forrest V. Morgeson, 2020, J. Comput. Inf. Syst..

Increasing the Organizational Influence of Corporate Consumer Affairs Departments

Claes Fornell, C. Fornell, 1981 .

A Test of the Learning Hierarchy in High- and Low-Involvement Situations

C. Fornell, G. Zinkhan, 1989 .

Issues in the Application of Covariance Structure Analysis: A Comment

Claes Fornell, C. Fornell, 1983 .

Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis

Narayan Ramasubbu, Mayuram S. Krishnan, Sunil Mithas, 2006, J. Manag. Inf. Syst..

Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics:

David F. Larcker, Claes Fornell, C. Fornell, 1981 .

Attribute abstraction, feature-dimensionality, and the scaling of product similarities

Donald R. Lehmann, Claes Fornell, Daniel R. Horne, 1992 .

Conditions under which canonical correlation and redundancy maximization produce identical results

C. Fornell, B. Rhee, Thomas E. Buzas, 1989 .

Problems in the Interpretation of Canonical Analysis: The Case of Power in Distributive Channels

C. Fornell, 1978 .

External Single-Set Components Analysis Of Multiple Criterion/Multiple Predictor Variables.

C. Fornell, C Fornell, 1979, Multivariate behavioral research.

Commentary - The Economic and Statistical Significance of Stock Returns on Customer Satisfaction

Sunil Mithas, Forrest V. Morgeson, Claes Fornell, 2009, Mark. Sci..

Does Offshoring Impact Customer Satisfaction?

Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell, 2008, AMCIS.

Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence

Mayuram S. Krishnan, Sunil Mithas, Claes Fornell, 2016, Inf. Syst. Res..

Customer Expectations: What Do Your Customers Demand?

C. Fornell, G. Hult, David VanAmburg, 2020 .

Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible

Forrest V. Morgeson, G. Tomas M. Hult, Claes Fornell, 2016 .

ACSI: Is Satisfaction Guaranteed?

Forrest V. Morgeson, C. Fornell, G. Hult, 2020 .

Direct regression, reverse regression, and covariance structure analysis

C. Fornell, Youjae Yi, B. Rhee, 1991 .

Misapplications of Simulations in Structural Equation Models: Reply to Acito and Anderson

David F. Larcker, Claes Fornell, C. Fornell, 1984 .

The American Customer Satisfaction Index (ACSI): A sample dataset and description

Forrest V. Morgeson, C. Fornell, G. Hult, 2023, Data in brief.

The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction

Forrest V. Morgeson, C. Fornell, G. Hult, 2020 .

An Exploratory Study of Assertiveness, Aggressiveness, and Consumer Complaining Behavior

C. Fornell, R. Westbrook, 1979 .

Analysis of Messy Data Volume I: Designed Experiments

D. E. Johnson, G. H. Freeman, G. A. Milliken, 1985 .

The Customer Satisfaction Index as a Leading Indicator

C. Fornell, E. Anderson, 2000 .

The American Customer Satisfaction Index: Nature, Purpose, and Findings

C. Fornell, E. Anderson, Michael D. Johnson, 1996 .

The Relationship between Advertising and Product Quality over the Product Life Cycle: A Contingency Theory

C. Fornell, G. Tellis, 1988 .

Defining Customer Satisfaction: A Strategic Company Asset?

C. Fornell, G. Hult, David VanAmburg, 2020 .

Customer Loyalty: Hey, Stick Around for a While!

Forrest V. Morgeson, C. Fornell, David VanAmburg, 2020, The Reign of the Customer.

Commentary - The Economic and Statistical Significance of Stock Returns on Customer Satisfaction

Forrest V. Morgeson, C. Fornell, Sunil Mithas, 2009, Mark. Sci..

Do managers know what their customers think and why?

Forrest V. Morgeson, Neil A. Morgan, C. Fornell, 2016, Journal of the Academy of Marketing Science.