V. Zeithaml
发表
M. Gilly,
V. Zeithaml,
2007
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Mary Jo Bitner,
Dwayne D. Gremler,
V. Zeithaml,
1996
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Katherine N. Lemon,
R. Rust,
V. Zeithaml,
2004
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1996
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V. Zeithaml,
1988
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1985
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Mary Jo Bitner,
Dwayne D. Gremler,
V. Zeithaml,
2010
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V. Zeithaml,
1990
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1988
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1991
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1994
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V. Zeithaml,
R. Staelin,
William Boulding,
1993
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1991
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1988
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V. Zeithaml,
A. Malhotra,
A. Parasuraman,
2004
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A. Parasuraman,
V. Zeithaml,
A. Malhotra,
2002,
Journal of the Academy of Marketing Science.
A. Parasuraman,
V. Zeithaml,
L. Berry,
1985
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V. Zeithaml,
1981
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V. Zeithaml,
2000
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Katherine N. Lemon,
R. Rust,
V. Zeithaml,
2001
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A. Parasuraman,
V. Zeithaml,
1994
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1993
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1988,
Journal of Marketing.
Valarie A. Zeithaml,
Rajan Varadarajan,
Carl P. Zeithaml,
2005
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The Contingency Approach: Its Foundations and Relevance to Theory Building and Research in Marketing
V. Zeithaml,
C. Zeithaml,
P. Varadarajan,
1988
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1993
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1994
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V. Zeithaml,
1988
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A. Parasuraman,
V. Zeithaml,
A. Malhotra,
2000
.
V. Zeithaml,
2002
.
V. Zeithaml,
Isabella Hatak,
K. Verleye,
2020,
Journal of Service Research.
A. Parasuraman,
V. Zeithaml,
L. Berry,
1991
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Katherine N. Lemon,
R. Rust,
V. Zeithaml,
2002
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V. Zeithaml,
M. Brucks,
G. Naylor,
2000
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M. Gilly,
V. Zeithaml,
1985
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Mary Jo Bitner,
V. Zeithaml,
A. Hubbert,
1997
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1985
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1988
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V. Zeithaml,
1985
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Mary Jo Bitner,
V. Zeithaml,
Lauren K. Wright,
1994
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Valarie A. Zeithaml,
Katherine N. Lemon,
J. Andrew Petersen,
2006
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Valarie A. Zeithaml,
V. Zeithaml,
2007
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Valarie A. Zeithaml,
Leonard L. Berry,
Ananthanarayanan Parasuraman,
1988
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Katherine N. Lemon,
Ruth N. Bolton,
T. Keiningham,
2006
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V. Zeithaml,
Stephen W. McDaniel,
Stephen W. Mcdaniel,
1984
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V. Zeithaml,
2018
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A. Parasuraman,
V. Zeithaml,
L. Berry,
1990
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Sarah A. Helseth,
V. Zeithaml,
M. Clark,
2020,
The American psychologist.
Bernard J. Jaworski,
Ajay K. Kohli,
Kapil R. Tuli,
2019,
Journal of Marketing.
Valarie A. Zeithaml,
Arvind Malhotra,
A. Parasuraman,
2014
.
Carl P. Zeithaml,
Valarie A. Zeithaml,
V. Zeithaml,
1984
.
Valarie A. Zeithaml,
A. Parasuraman,
Leonard L. Berry,
1990
.
Valarie A. Zeithaml,
A. Parasuraman,
Leonard L. Berry,
1994
.
William L. Fuerst,
V. Zeithaml,
1983
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Valarie A. Zeithaml,
V. Zeithaml,
1982
.
V. Zeithaml,
1980
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Jochen Wirtz,
Valarie A. Zeithaml,
Jochen Wirtz,
2017,
Journal of the Academy of Marketing Science.
Valarie A. Zeithaml,
V. Zeithaml,
Gregory. D. Upah,
1985
.
Valarie A. Zeithaml,
Ananthanarayanan Parasuraman,
A. Parasuraman,
2002
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Valarie A. Zeithaml,
A. Parasuraman,
Leonard L. Berry,
1993
.
Valarie A. Zeithaml,
V. Zeithaml,
K. Graham,
1983
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Valarie A. Zeithaml,
Katherine N. Lemon,
Roland T. Rust,
2001
.
Valarie A. Zeithaml,
V. Zeithaml,
1987
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Valarie A. Zeithaml,
Mary Jo Bitner,
Dwayne D. Gremler,
2018
.
Valarie A. Zeithaml,
Nicholas H. Lurie,
V. Zeithaml,
2002
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Valarie A. Zeithaml,
Mary Jo Bitner,
V. Zeithaml,
2018
.
V. Zeithaml,
1984
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Sunil Gupta,
Valarie A. Zeithaml,
V. Zeithaml,
2006
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Valarie A. Zeithaml,
Mary Jo Bitner,
Dwayne D. Gremler,
2010
.
Mohan V. Tatikonda,
V. Zeithaml,
2004
.
Katherine N. Lemon,
Roland T Rust,
R. Rust,
2004,
Harvard business review.
V. Zeithaml,
M. Clark,
A. Spirito,
2016,
Professional psychology, research and practice.
Valarie A. Zeithaml,
Alan Wilson,
Mary Jo Bitner,
2008
.
V. Zeithaml,
V. A. Zeithaml,
1996
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Katherine N. Lemon,
R. Rust,
V. Zeithaml,
2006
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Stephen W. Brown,
A. Parasuraman,
V. Zeithaml,
2023,
Journal of Service Management.
Valarie A. Zeithaml,
Mary Jo Bitner,
Dwayne D. Gremler,
2002
.
A. Parasuraman,
V. Zeithaml,
L. Berry,
1996
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V. Zeithaml,
2017
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