James ‘Mick’ Andzulis

Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM

Kevin J. Trainor, Kevin Trainor, James ‘Mick’ Andzulis, 2014 .

Examining the Drivers and Performance Implications of Boundary Spanner Creativity

Colin B. Gabler, James ‘Mick’ Andzulis, Adam Rapp, 2014 .

A Review of Social Media and Implications for the Sales Process

James ‘Mick’ Andzulis, Adam Rapp, N. Panagopoulos, 2012 .

Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance

Raj Agnihotri, Adam Rapp, Thomas L. Baker, 2015 .

Global perspectives on service

Steve Baron, Stephen L. Vargo, Christian Grönroos, 2013 .