D. Tojib

发表

Post-adoption modeling of advanced mobile service use

D. Tojib, Y. Tsarenko, 2012 .

Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?

Dewi Rooslani Tojib, Yelena Tsarenko, D. Tojib, 2020 .

Understanding Consumer Intention to Use Mobile Services

Yelena Tsarenko, D. Tojib, Y. Tsarenko, 2010 .

Does consumer‐firm affiliation matter? The impact of social distance on consumers’ moral judgments

D. Tojib, Y. Tsarenko, Carolyn J. Lo, 2019, Psychology & Marketing.

Experimental analysis of consumer channel-mix use

H. Oppewal, D. Tojib, P. Louvieris, 2013 .

How Consumers Value Mobile Coupon Services: A Conceptual Model and Research Propositions

H. Oppewal, D. Tojib, Saman Khajehzadeh, 2009 .

Content Validity of Instruments in IS Research

Dewi Rooslani Tojib, Ly Fie Sugianto, L. Sugianto, 2006 .

A conceptual model for B2E portal user satisfaction

Dewi Rooslani Tojib, Ly Fie Sugianto, Sen Sendjaya, 2006 .

Consumer responses to mobile coupons: The roles of shopping motivation and regulatory fit

H. Oppewal, D. Tojib, Saman Khajehzadeh, 2014 .

Consumer cross-channel behaviour: is it always planned?

D. Tojib, Isabella Maggioni, S. Sands, 2020 .

The role of meta-perceptions in customer complaining behavior

D. Tojib, Saman Khajehzadeh, 2014 .

Service robots or human staff? The role of performance goal orientation in service robot adoption

D. Tojib, Y. Tsarenko, Ting Hin Ho, 2022, Comput. Hum. Behav..

The Influence of Online Review Exposure on Reviewers’ Intensity Level of Negative Word of Mouth

D. Tojib, Y. Tsarenko, Paulette Rouliez, 2019, Journal of Hospitality & Tourism Research.

A study on the influence of service robots’ level of anthropomorphism on the willingness of users to follow their recommendations

D. Tojib, Elahe Abdi, Alexander Kenwa Seong, 2022, Scientific Reports.

High Expectations: How Tourists Cope With Disappointing Vacation Experiences

H. Oppewal, D. Tojib, Muhammad I. Hossain, 2022, Journal of Travel Research.

Measuring user satisfaction with B2E portals

L. Sugianto, D. Tojib, 2007 .

The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes

D. Tojib, Y. Tsarenko, 2012 .

A transactional model of forgiveness in the service failure context: a customer‐driven approach

Dewi Rooslani Tojib, Yelena Tsarenko, D. Tojib, 2011 .

Mitigating customers’ negative responses to physical presence reduction

D. Tojib, Saman Khajehzadeh, 2017 .

To tell or not to tell? The roles of perceived norms and self-consciousness in understanding consumers' willingness to recommend online secondhand apparel shopping

D. Tojib, Y. Tsarenko, Carolyn J. Lo, 2019, Psychology & Marketing.

Speaking up against service unfairness: The role of negative meta-perceptions

D. Tojib, Ting Hin Ho, Saman Khajehzadeh, 2017 .

User satisfaction with business-to-employee portals: conceptualization and scale development

Dewi Rooslani Tojib, Ly Fie Sugianto, Sen Sendjaya, 2008, Eur. J. Inf. Syst..

A Practical Measure of Employee Satisfaction with B2E Portals

Frada Burstein, Dewi Rooslani Tojib, Ly Fie Sugianto, 2007, ICIS.

The Positive Effects of Customers’ Power on Their Behavioral Responses After Service Failure

D. Tojib, Y. Tsarenko, A. Sembada, 2016 .

Content Validating the B2E Portal User Satisfaction Instrument

Dewi Rooslani Tojib, Ly Fie Sugianto, L. Sugianto, 2006, 5th IEEE/ACIS International Conference on Computer and Information Science and 1st IEEE/ACIS International Workshop on Component-Based Software Engineering,Software Architecture and Reuse (ICIS-COMSAR'06).

Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale

Dewi Rooslani Tojib, Ly Fie Sugianto, L. Sugianto, 2011, J. Organ. End User Comput..

What’s Best for Customers: Empathetic Versus Solution-Oriented Service Robots

D. Tojib, Elahe Abdi, Leimin Tian, 2023, International Journal of Social Robotics.

When interacting with a service robot is (not) satisfying: The role of customers' need for social sharing of emotion

D. Tojib, Mathieu Lajante, TingHin (Ivan) Ho, 2023, Comput. Hum. Behav..

Same scandal, different moral judgments: the effects of consumer-firm affiliation on weighting transgressor-related information and post-scandal patronage intentions

D. Tojib, Y. Tsarenko, Carolyn J. Lo, 2021, European Journal of Marketing.

MODELLING USER SATISFACTION WITH AN EMPLOYEE PORTAL

Dewi Rooslani Tojib, Ly Fie Sugianto, L. Sugianto, 2006 .

Validation of the B2E Portal User Satisfaction (B2EPUS) Scale: Empirical Evidence from South Africa

Dewi Rooslani Tojib, Ly Fie Sugianto, Eric Cloete, 2010, J. Electron. Commer. Organ..

The facilitating role of smartphones in increasing use of value-added mobile services

Yelena Tsarenko, Dewi Tojib, Agung Y. Sembada, 2015, New Media Soc..

Mobile coupons: what to offer, to whom, and where?

Dewi Rooslani Tojib, Harmen Oppewal, H. Oppewal, 2015 .

How does service robot anthropomorphism affect human co-workers?

D. Tojib, Y. Tsarenko, Junzhao Ma, 2023, Journal of Service Management.

Sex Robots: Are We Ready for Them? An Exploration of the Psychological Mechanisms Underlying People’s Receptiveness of Sex Robots

D. Tojib, Y. Tsarenko, Junzhao Ma, 2022, Journal of Business Ethics.

Examining customer privacy concerns in dealings with financial institutions

Dewi Rooslani Tojib, Yelena Tsarenko, D. Tojib, 2009 .

Institutional work by migrant women leaders in precarious spaces of volunteering in Melbourne, Australia

D. Tojib, Y. Tsarenko, A. Cruz, 2021, Gender, Place & Culture.

Determinants of mobile entertainment use: A conceptual model

Yelena Tsarenko, Dewi Rooslani Tojib, D. Tojib, 2008 .

Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response

D. Tojib, Y. Tsarenko, 2015 .

The Development and Empirical Validation of the B2E Portal User Satisfaction (B2EPUS) Scale

Dewi Rooslani Tojib, Ly Fie Sugianto, L. Sugianto, 2007, J. Organ. End User Comput..