Ursula Hansen

发表

Consumer Power: A Comparison of the Old Economy and the Internet Economy

Behrang Rezabakhsh, D. Bornemann, Ursula Hansen, 2006 .

Modeling and Managing Student Loyalty

Markus Langer, Ursula Hansen, T. Hennig-Thurau, 2001 .

Consumer affairs departments. A report on their development in the United States and their transferability to the Federal Republic of Germany

Ursula Hansen, Ingo Schoenheit, 1986 .

Market Transparency via the Internet — A New Challenge for Consumer Policy

Behrang Rezabakhsh, D. Bornemann, Ursula Hansen, 2005 .

Relationship Marketing — Some Reflections on the State-of-the-Art of the Relational Concept

Ursula Hansen, T. Hennig-Thurau, 2000 .

Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction And Customer Retention

Thorsten Hennig-Thurau, Ursula Hansen, T. Hennig-Thurau, 2010 .

A Modern Model of Consumption for a Sustainable Society

Ulf Schrader, Ursula Hansen, Ulf Schrader, 1997 .

Modeling and Managing Student Loyalty: An Approach Based on Relationship Quality

Thorsten Hennig-Thurau, Markus Langer, Ursula Hansen, 2001 .

National Customer Satisfaction Indices: A Critical Investigation from an Application Perspective

Ursula Hansen, T. Hennig-Thurau, 1999 .