C. Voss

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Service Design for Experience-Centric Services

L. G. Zomerdijk, C. Voss, 2010 .

Supply chain relationship quality, the competitive environment and performance

C. Voss, B. Fynes *, S. de Búrca, 2005 .

Applying Service Concepts in Manufacturing

C. Voss, 1992 .

Quality management re-visited: a reflective review and agenda for future research

C. Voss, R. Sousa, 2002 .

How Do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector

Aleda V. Roth, Richard B. Chase, Christopher A. Voss, 2000 .

Determinants of success in the development of applications software

Christopher A. Voss, C. Voss, 1985 .

Significant Issues for the Future of Product Innovation

Christopher A. Voss, C. Voss, 1994 .

Alternative paradigms for manufacturing strategy

Christopher A. Voss, C. Voss, 1995 .

Differences in manufacturing strategy decisions between Japanese and Western manufacturing plants: the role of strategic time orientation

C. Voss, Kate Blackmon, 1998 .

The impact of supply chain relationship quality on quality performance

C. Voss, B. Fynes, S. D. Búrca, 2005 .

The impact of supply chain relationship dynamics on manufacturing performance

C. Voss, B. Fynes, S. D. Búrca, 2005 .

QUALITY MANAGEMENT: UNIVERSAL OR CONTEXT DEPENDENT?

C. Voss, R. Sousa, 2001 .

Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation

Rui Sousa, Christopher A. Voss, C. Voss, 2007 .

The Relationship between Quality and Loyalty in Multi-Channel E-Services: An Empirical Investigation 1

C. Voss, R. Sousa, 2007 .

Making a meaningful contribution to theory

Mark Pagell, Harry Boer, Roger W. Schmenner, 2015 .

The same old methodologies? Perspectives on OM research in the post‐lean age

Michael Lewis, Bart L. MacCarthy, Ram Narasimhan, 2013 .

Best Practice Interventions: Short term impact and long term outcomes

Adrian Done, Niels Gorm Malý Rytter, Christopher A. Voss, 2011 .

ntingency research in operations management practices

C. Voss, I. Sousa, 2008 .

How to audit a business process excellence implementation

K. Tan, C. Voss, R. Matthiesen, 2011 .

Service Research Priorities in a Rapidly Changing Context

Amy L. Ostrom, A. Parasuraman, D. Bowen, 2015 .

Application of Just‐in‐Time Manufacturing Techniques in the United Kingdom

Christopher A. Voss, C. Voss, S. Robinson, 1987 .

Development of a technical innovation audit

P. Coughlan, C. Voss, V. Chiesa, 1996 .

Towards a Classification of Service Processes

R. Johnston, L. Fitzgerald, R. Silvestro, 1992 .

A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction

Eve D. Rosenzweig, R. B. Chase, A. Roth, 2004 .

Successful innovation and implementation of new processes

C. Voss, 1992 .

Success and failure in advanced manufacturing technology

C. Voss, 2014 .

Service Quality in Multichannel Services Employing Virtual Channels

C. Voss, R. Sousa, 2006 .

The effects of service failures and recovery on customer loyalty in e‐services

C. Voss, R. Sousa, 2009 .

Customer orientation and innovation : a comparative study of manufacturing and service firms

Xiande Zhao, C. Voss, Qiang Wang, 2016 .

Made in Europe: A four nations best practice study

C. Voss, Kate Blackmon, P. Hanson, 1994 .

NSD processes and practices in experiential services

L. G. Zomerdijk, C. Voss, 2011 .

Developing an eService Strategy

C. Voss, 2000 .

“Service Encounter 2.0”: an investigation into the roles of technology, employees and customers

Arne De Keyser, D. Bowen, T. Andreassen, 2017 .

Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

R. B. Chase, A. Roth, C. Voss, 2008 .

Paradigms of manufacturing strategy re‐visited

Christopher A. Voss, C. Voss, 2005 .

OPERATIONS AND TECHNOLOGY MANAGEMENT

C. Voss, Chris A Voss, 2002 .

Technology push and need pull: A new perspective

Christopher A. Voss, C. Voss, 1984 .

Innovation in Experiential Services - An Empirical View

Christopher A. Voss, Leonieke G. Zomerdijk, L. G. Zomerdijk, 2007 .

Insights into factors affecting Production and Operations Management (POM) journal evaluation

Christopher A. Voss, Andreas C. Soteriou, George C. Hadjinicola, 2007 .

Worlds apart? * a look at the operations management area in the US, UK and Scandinavia

Kate Blackmon, Anders Drejer, Christopher A. Voss, 2000 .

Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges

Jane Owen, Nikos Tsikriktsis, Christopher A. Voss, 2005 .

Small firms under MICROSCOPE: international differences in production/operations management practices and performance

Kate Blackmon, Raffaella Cagliano, Christopher A. Voss, 2001 .

Implementation of Manufacturing Innovations

Christopher A. Voss, C. Voss, 1995 .

Service Competitiveness – An Anglo‐US Study

Kate Blackmon, Aleda V. Roth, Elizabeth L. Rose, 1997 .

THE EFFECTS OF SERVICE FAILURE AND SERVICE RECOVERY ON CUSTOMER LOYALTY IN E-SERVICES: AN EMPIRICAL INVESTIGATION

C. Voss, R. Sousa, 2013 .

Where the Quality Pay-off Comes

C. Voss, Kate Blackmon, 1996 .

Regional Trading Blocs and Manufacturing Strategies in the European Union, Mercosur, and NAFTA

C. Voss, 1998 .

Antecedents of New Service Development Effectiveness

Aleda V. Roth, Richard B. Chase, Christopher A. Voss, 2000 .

Research Agendas in Operations Management: A Report to the Engineering and Physical Science Research Council

C. Voss, Kate Blackmon, 1996 .

Operations management – from Taylor to Toyota – and Beyond?

Christopher A. Voss, C. Voss, 1995 .

Service modularity and architecture – an overview and research agenda

Christopher A. Voss, Anu Bask, Juliana Hsuan, 2017 .

Innovating through services, co-creation and supplier integration: Cases from China

Min Zhang, Xiande Zhao, Guilong Zhu, 2016 .

Modes of service innovation: a typology

Qiang Wang, Zhiqiang Wang, Xiande Zhao, 2015, Ind. Manag. Data Syst..

The service bullwhip effect

Christopher A. Voss, Henk Akkermans, C. Voss, 2013 .

Service Science: The Opportunity to Re-think What We Know About Service Design

Juliana Hsuan, Christopher A. Voss, C. Voss, 2011, The Science of Service Systems.

Service Architecture and Modularity

Juliana Hsuan, Christopher A. Voss, C. Voss, 2009, Decis. Sci..

Thinking about service design

Juliana Hsuan Mikkola, Christopher A. Voss, C. Voss, 2007 .

A PATH ANALYTIC MODEL OF QUALITY PRACTICES, QUALITY PERFORMANCE, AND BUSINESS PERFORMANCE

Brian Fynes, Christopher A. Voss, C. Voss, 2001 .

Implementing Manufacturing Technology: A Manufacturing Strategy Approach

Christopher A. Voss, C. Voss, 1986 .

Implementation: A key issue in manufacturing technology: The need for a field of study

C. A. Voss, C. Voss, 1988 .

Research in production/operations management

Christopher A. Voss, C. Voss, 1984 .

Case research in operations management

Christopher A. Voss, Nikos Tsikriktsis, Mark Frohlich, 2002 .

Managing Advanced Manufacturing Technology

Christopher A. Voss, C. Voss, 1986 .

Developing and Testing Benchmarking and Self‐assessment Frameworks in Manufacturing

Vittorio Chiesa, Paul Coughlan, Christopher A. Voss, 1994 .

Implementing integrating technologies: developing managerial integration for CAD/CAM

Graham Winch, Christopher A. Voss, David Twigg, 1992 .

Integrating Technology and Organisation in the Implementation of CAD/CAM

David Twigg, Christopher A. Voss, David R. Twigg, 1991 .

Contingency research in operations management practices

Christopher A. Voss, Rui Sousa, C. Voss, 2008 .

The moderating effect of buyer‐supplier relationships on quality practices and performance

Brian Fynes, Christopher A. Voss, C. Voss, 2002 .

“Futurizing” smart service: implications for service researchers and managers

Kristina Heinonen, Christopher A. Voss, Lia Patrício, 2015 .

Benchmarking best practice in European manufacturing sites

Christopher A. Voss, Philip Hanson, C. Voss, 1995 .

Managerial integration and CIM—a strategic response

Christopher A. Voss, David Twigg, Vicky Russell, 1991 .

Deployment Strategies for Service Innovation

Xiande Zhao, Qiang Wang, Chris Voss, 2019, IEEE Transactions on Engineering Management.

Paradigms for manufacturing strategy 5 Alternative paradigms for manufacturing strategy

C. Voss, 1995 .

INCLUDING ENGINEERING IN OPERATIONS STRATEGY

Graham Winch, Christopher A. Voss, G. Winch, 1996 .

Benchmarking and operational performance: some empirical results

Kate Blackmon, Christopher A. Voss, Pär Åhlström, 1997 .

Contracting outsourced services with collaborative key performance indicators

Finn Wynstra, Henk Akkermans, F. Wynstra, 2019, Journal of Operations Management.

The role of users in the development of applications software

Christopher A. Voss, C. Voss, 1985 .

Service competitiveness – An international benchmarking comparison of service practice and performance in Germany, UK and USA

Kate Blackmon, Aleda V. Roth, Richard B. Chase, 1999 .

Quality Measurement in Service Industries

Rhian Silvestro, Christopher A. Voss, Lin Fitzgerald, 1990 .

Reflections on context in service research

Lars Witell, Rui Sousa, Christopher A. Voss, 2016 .

The Competitiveness of European Manufacturing — A Four Country Study

Kate Blackmon, Christopher A. Voss, Philip Hanson, 1995 .

Rethinking paradigms of service

Christopher A. Voss, C. Voss, 2003 .

Operations and Technology Management Quality Management Re-visited: a Reflective Review and Agenda for Future Research Quality Management Re-visited: a Reflective Review and Agenda for Future Research Quality Management Re-visited: a Reflective Review and Agenda for Future Research

C. Voss, R. Sousa, 2022 .

Production/operations management—A key discipline and area for research

Ca Voss, C. Voss, 1984 .

Service Science: The Opportunity to Re-think What We Know About Service Design

C. Voss, J. Hsuan, 2011, The Science of Service Systems.

Toward an Actionable and Pragmatic View of Impact

Christopher A. Voss, C. Voss, 2019 .

Incentive issues in outsourced maintenance supply networks: A Delphi study in the process industry

C. Voss, H. Akkermans, W. Oppen, 2012 .

Manufacturing strategy : process and content

Christopher A. Voss, C. Voss, 1995 .

International manufacturing strategies : context, content and change

Christopher A. Voss, Kathryn L. Blackmon, Per Lindberg, 1997 .

Implementation issues in simultaneous engineering

Christopher A. Voss, Vicky Russell, David Twigg, 1991 .

Trajectories of Change

Christopher A. Voss, Per Lindberg, C. Voss, 1998 .

International Manufacturing Strategies

Christopher A. Voss, Per Lindberg, C. Voss, 1998 .