J. Eklöf

发表

The pan-European customer satisfaction index programme—current work and the way ahead

A. Westlund, J. Eklöf, 2002 .

On measuring interactions between customer satisfaction and financial results

P. Hackl, A. Westlund, J. Eklöf, 1999 .

Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study

C. Cassel, J. Eklöf, 2001 .

Customer satisfaction index and its role in quality management

Anders H. Westlund, Jan A. Eklöf, A. Westlund, 1998 .

Customer Perception Measures Driving Financial Performance - Theoretical and Empirical Work for a Large Decentralized Banking Group

J. Eklöf, K. Hellström, Aleksandra Malova, 2016 .

Using aggregate Customer Satisfaction Index: Challenges and problems of comparison with special reference to Russia

J. Eklöf, V. Dermanov, 2001 .

Varying data quality and effects in economic analysis and planning

J. Eklöf, 1992 .

Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group

Jan A. Eklöf, Johan Parmler, J. Eklöf, 2017 .

Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors

Peter Hackl, Claes M. Cassel, Anders H. Westlund, 2001 .

Patient satisfaction and priority setting in ambulatory health care

Jan A. Eklöf, J. Eklöf, Ingemar Eckerlund, 2000 .

On Optimal Macro-Economic Control with Inaccurate Data

J. Eklöf, 1980 .

Total quality management in the West, East and Russia: Are we different?

J. Eklöf, I. Selivanova, 2001 .