D. E. Headley

发表

AIRLINE QUALITY RATING

B. Bowen, D. E. Headley, J. Luedtke, 1991 .

Measuring service quality and its relationship to future consumer behavior.

D. E. Headley, S. Miller, D E Headley, 1993, Journal of health care marketing.

Clean indoor air: public demand for smoking bans

D. E. Headley, Cindy Claycomb, 2013 .

THE AIRLINE QUALITY RATING 2000

B. Bowen, D. E. Headley, 2000 .

An innovative leadership effectiveness measure: Applied analytic indicators of high-consequence industry performance

Brent D. Bowen, Erin E. Bowen, Hatice Küçükönal, 2013 .

Benchmarking Airline Service Performance

B. Bowen, D. E. Headley, Chien-tsung Lu, 2003 .

Achieving Service Quality Through Gap Analysis and a Basic Statistical Approach

Dean E. Headley, Bob Choi, D. E. Headley, 1992 .