J. Schepers
发表
E. Nijssen,
J. Schepers,
Gielis A. H. van der Heijden,
2016
.
Ko de Ruyter,
A. D. de Jong,
J. Schepers,
2012
.
J. Schepers,
M. Hammerschmidt,
T. Falk,
2010
.
Maik Hammerschmidt,
Jeroen J. L. Schepers,
Tomas Falk,
2010
.
J. Schepers,
H. Bauer,
M. Hammerschmidt,
2007
.
J. Schepers,
T. Bipp,
A. Y. Adiyanto,
2018
.
J. Schepers,
T. Bipp,
A. Y. Adiyanto,
2010
.
K. Ruyter,
Martin Wetzels,
J. Schepers,
2011
.
C. Flavián,
D. Belanche,
L. V. Casaló,
2020,
Journal of Service Management.
Jeroen J. L. Schepers,
Edwin J. Nijssen,
E. Nijssen,
2012
.
Jeroen J. L. Schepers,
Werner H. Kunz,
Tomas Falk,
2016
.
F. Langerak,
J. Schepers,
Arjan J. van Weele,
2019,
Journal of Product Innovation Management.
J. Schepers,
2012
.
Jeroen J. L. Schepers,
Jaakko Aspara,
Kristina Wittkowski,
2020,
Journal of Service Research.
A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture
J. Schepers,
Michel van der Borgh,
2020
.
E. Nijssen,
J. Schepers,
Michel van der Borgh,
2023,
Industrial Marketing Management.
Martin Wetzels,
Jeroen Schepers,
Martin Wetzels,
2007,
Inf. Manag..
Daniel Belanche,
Jeroen J. L. Schepers,
Edwin J. Nijssen,
2016
.
Carlos Flavián,
Daniel Belanche,
Luis V. Casaló,
2019,
The Service Industries Journal.
Multichannel customer segmentation: Does the after-sales channel matter? A replication and extension
Umut Konuş,
Jeroen J. L. Schepers,
Arne De Keyser,
2015
.
C. Flavián,
D. Belanche,
L. V. Casaló,
2021,
Psychology & Marketing.
J. Schepers,
Michel van der Borgh,
2013
.
Don’t just fix it, make it better! Using frontline service employees to improve recovery performance
Jeroen J. L. Schepers,
Andrea Ordanini,
Edwin J. Nijssen,
2013
.
Psychological safety and social support in groupware adoption: A multi-level assessment in education
Ad de Jong,
Ko de Ruyter,
Martin Wetzels,
2008,
Comput. Educ..
Erik M. van Raaij,
Jeroen J. L. Schepers,
J. Schepers,
2008,
Comput. Educ..
Carlos Flavián,
Daniel Belanche,
Luis Vicente Casaló,
2014,
Inf. Manag..
J. Schepers,
M. V. D. Borgh,
2018
.
Cristiana Raquel Lages,
J. Schepers,
A. Jong,
2021
.
Don’t just fix it, make it better! Using frontline service employees to improve recovery performance
E. Nijssen,
J. Schepers,
Gielis A. H. van der Heijden,
2013,
Journal of the Academy of Marketing Science.
E. Nijssen,
J. Schepers,
David Leiño Calleja,
2023,
Journal of Service Management.