Beibei Dong

发表

Customer participation in services: domain, scope, and boundaries

K. Sivakumar, Beibei Dong, 2017 .

Effect of Customer Participation on Service Outcomes

Kenneth R. Evans, K. Sivakumar, Beibei Dong, 2015 .

A process-output classification for customer participation in services

K. Sivakumar, Beibei Dong, 2015 .

The effects of customer participation in co-created service recovery

Kenneth R. Evans, Beibei Dong, Shaoming Zou, 2008 .

Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence of Failures and Delights

K. Sivakumar, Beibei Dong, Mei Li, 2014 .

Customer participation in services: domain, scope, and boundaries

K. Sivakumar, Beibei Dong, 2017, Journal of the Academy of Marketing Science.

Online Review Characteristics and Trust: A Cross-Country Examination

Mei Li, Beibei Dong, K. Sivakumar, 2018, Decis. Sci..

“We Earned the Coupon Together”: The Missing Link of Experience Cocreation in Shared Coupons

Beibei Dong, Eric Fang, Mengzhou Zhuang, 2022, Journal of Marketing.

Recovering Coproduced Service Failures

K. Evans, K. Sivakumar, Beibei Dong, 2016 .

How a customer participates matters: “I am producing” versus “I am designing”

Beibei Dong, 2015 .

The Influence of Spirituality on Buyer Perception Within Business-to-Business Marketing Relationships: A Cross-Cultural Exploration and Comparison

K. Evans, Beibei Dong, R. Standifer, 2010 .

Factors that Influence Multinational Corporations’ Control of Their Operations in Foreign Markets: An Empirical Investigation

Beibei Dong, Shaoming Zou, C. R. Taylor, 2008 .

The long-term impact of service empathy and responsiveness on customer satisfaction and profitability: a longitudinal investigation in a healthcare context

Jun Ye, Beibei Dong, Beibei Dong, 2017 .