Stefanie Paluch

发表

Service Robots and the Future of Services

Jochen Wirtz, Stefanie Paluch, W. Kunz, 2020 .

You and Your Autopilot – How Consumers Perceive Semi-autonomous Cars

Stefanie Paluch, S. Tuzovic, 2020 .

Brave new world: service robots in the frontline

Jochen Wirtz, V. Lu, P. Patterson, 2018, Journal of Service Management.

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Jochen Wirtz, V. Lu, P. Patterson, 2020, Journal of Service Theory and Practice.

Mechanisms and Consequences of Anthropomorphizing Autonomous Products

Stefanie Paluch, R. Böhm, Moritz Jörling, 2020 .

Service Separation and Customer Satisfaction

Markus Blut, Stefanie Paluch, 2013 .

Customer expectations of remote maintenance services in the medical equipment industry

Stefanie Paluch, 2014 .

Contrasting risk perceptions of technology-based service innovations in inter-organizational settings

N. Wünderlich, Stefanie Paluch, 2016 .

Service Robots: Drivers of Perceived Responsibility for Service Outcomes

Stefanie Paluch, R. Böhm, Moritz Jörling, 2019, Journal of Service Research.

“My bad”: investigating service failure effects in self-service and full-service settings

Stefanie Paluch, Sören Köcher, 2019, Journal of Services Marketing.

Does minimalistic product design equate to maximum liking? : The perception of visual design complexity

Stefanie Paluch, Daniel Wentzel, Marcel Grein, 2016 .

Service Robots, Agency, and Embarrassing Service Encounters

Jochen Wirtz, Stefanie Paluch, W. Kunz, 2021, SSRN Electronic Journal.

Persuaded self-tracking with wearable technology: carrot or stick?

Stefanie Paluch, S. Tuzovic, 2019, Journal of Services Marketing.

Remote Service Satisfaction: An Initial Examination

Stefanie Paluch, Markus Blut, Markus Blut, 2011, ICIS.

An Empirical Lab Study Investigating if Higher Levels of Immersion Increase the Willingness to Donate

Stefanie Paluch, Alexander Kies, Andrea Bönsch, 2019, 2019 IEEE Virtual Humans and Crowds for Immersive Environments (VHCIE).

Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions

Stefanie Paluch, Daniel Wentzel, Christian Hopp, 2020, Journal of Business Research.

Virtual wine tastings – how to ‘zoom up’ the stage of communal experience

Stefanie Paluch, Thomas Wittkop, 2021, Journal of Wine Research.

To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era

Stefanie Paluch, Sertan Kabadayi, S. Tuzovic, 2021, International journal of hospitality management.

A Nice and Friendly Chat with a Bot: User Perceptions of AI-Based Service Agents

Stefanie Paluch, Nancy Viola Wünderlich, N. Wünderlich, 2017, ICIS.

Leveraging pushed Self-tracking in the Health Insurance Industry: How do Individuals perceive Smart Wearables offered by Insurance Organization?

Sven Tuzovic, Stefanie Paluch, Stefanie Paluch, 2017, ECIS.

Remote Service Technologies - A Framework and Factors Influencing Adoption in B2B Relationships

Hartmut H. Holzmüller, Stefanie Paluch, 2015 .

Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

Jochen Wirtz, V. Lu, P. Patterson, 2020, SSRN Electronic Journal.

Artificial Intelligence and Robots in the Service Encounter

Stefanie Paluch, Jochen Wirtz, Jochen Wirtz, 2020, Journal of Service Management Research.

Service robots, agency and embarrassing service encounters

Jochen Wirtz, Stefanie Paluch, W. Kunz, 2021, Journal of Service Management.

“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

Stefanie Paluch, S. Tuzovic, A. Kies, 2021, Journal of Service Management.

Journal of Business Research

David M. Woisetschläger, David L. Mothersbaugh, Emma K. Macdonald, 2023 .

When the arts inspire businesses: Museums as a heritage redefinition tool of brands

Nripendra P. Rana, David M. Woisetschläger, David L. Mothersbaugh, 2017 .

Brave new world: service robots in the frontline

Jochen Wirtz, V. Lu, P. Patterson, 2018, Journal of Service Management.

Acceptance of Social Media by Organizational Users - Testing the Impact of System Design Features

Stefanie Paluch, Markus Blut, David Egbert, 2015, ICIS.

Eliminating customer experience pain points in complex customer journeys through smart service solutions

Stefanie Paluch, Marc Becker, Heiko F. Holz, 2023, Psychology & Marketing.

WHAT ARE YOU AFRAID OF? CONTRASTING RISK PERCEPTIONS OF TECHNOLOGY-BASED SERVICE INNOVATIONS IN INTER-ORGANIZATIONAL SETTINGS

Stefanie Paluch, Nancy Wuenderlich, 2014 .

The Robot and I: The Rise of Hybrid ServiceTeams

Jochen Wirtz, Stefanie Paluch, W. Kunz, 2022, NIM Marketing Intelligence Review.

Do You Care What Robots Think? – Embarrassing Encounters with Service Robots

Stefanie Paluch, Thomas Wittkop, 2021, Künstliche Intelligenz im Dienstleistungsmanagement.

Journal of Service Management

Stefanie Paluch, Antje Martins, Jochen Wirtz, 2022 .