Jeremy S. Wolter

发表

Artificial intelligence: disrupting what we know about services

O. Ferrell, Dora E. Bock, Jeremy S. Wolter, 2020 .

The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers during Social Media Service Recovery

Alexis M. Allen, Jeremy S. Wolter, T. Bacile, 2018, Journal of Interactive Marketing.

Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes

J. J. Cronin, J. Joseph Cronin, Jeremy S. Wolter, 2016 .

Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Jeffery S. Smith, Dora E. Bock, Jeremy S. Wolter, 2019, Journal of the Academy of Marketing Science.

The value disruption of uncivil other-customers during online service recovery

Jeremy S. Wolter, T. Bacile, Alexandra Krallman, 2020 .

How Online Incivility Affects Consumer Engagement Behavior on Brands’ Social Media

Jeremy S. Wolter, T. Bacile, Pei Xu, 2022, Journal of Service Research.

Customer-company identification transfer across service alliances

J. J. Cronin, Jeremy S. Wolter, S. Brach, 2018 .

What Makes the Corporate Social Responsibility Impact on Customer–Company Identification Stronger? A Meta-Analysis

Jeremy S. Wolter, Valter Afonso Vieira, Clécio Falcão Araújo, 2022, International Journal of Research in Marketing.

Customer-to-Customer Interactional Justice: A New Challenge for Service Recovery via Social Media

Alexis M. Allen, Jeremy S. Wolter, T. Bacile, 2018 .

Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes

J. J. Cronin, Jeremy S. Wolter, J. Cronin, 2015, Journal of the Academy of Marketing Science.

Symbolic drivers of consumer-brand identification and disidentification

Mark A. Bonn, J. J. Cronin, Jeremy S. Wolter, 2016 .

Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification

Jeffery S. Smith, J. J. Cronin, Dora E. Bock, 2017 .

The corporate reputation and consumer-company identification link as a sensemaking process: A cross-level interaction analysis

Jeremy S. Wolter, D. T. Donavan, M. Giebelhausen, 2021 .

Four essays on organizational identification as a marketing strategy

Jeremy S. Wolter, 2013 .

Evidence of the Primary Role of Environmental Image in Consumer CSR Evaluations

Jeffery S. Smith, J. J. Cronin, Jeremy S. Wolter, 2017 .

Service recovery system antecedents: a contingency theory investigation

Jeffery S. Smith, J. Jayaram, Jeremy S. Wolter, 2019, Journal of Service Management.

The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery

Jeffery S. Smith, Jeremy S. Wolter, T. Bacile, 2019, Journal of Business Research.

Unique influences of cognitive and affective customer-company identification

J. J. Cronin, Jeremy S. Wolter, J. Cronin, 2017 .

Not the relationship type? Loyalty propensity as a reason to maintain marketing relationships

Dora E. Bock, Jeremy S. Wolter, C. Hopkins, 2022, Journal of the Academy of Marketing Science.

The Effects of Relationship Marketing on Brand Equity

Jeremy S. Wolter, 2015 .

An extended reciprocity cycle of gratitude: How gratitude strengthens existing and initiates new customer relationships

Dora E. Bock, Jeremy S. Wolter, Pei Xu, 2021 .

Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Jeffery S. Smith, Dora E. Bock, Jeremy S. Wolter, 2019, Journal of the Academy of Marketing Science.

"I Think I Can…I Think I Can": The Impact of Perceived Selling Efficacy and Deal Disclosure on Salesperson Escalation of Commitment

Christopher R. Plouffe, Jeremy S. Wolter, Leff Bonney, 2014 .