Dieter Scharitzer

Customer orientation among employees in public administration: a transnational, longitudinal study.

P. Carayon, P. Hoonakker, C. Korunka, 2007, Applied ergonomics.

Quality in the public sector from an employee's perspective: Results from a transnational comparison

Christian Korunka, Peter Hoonakker, Pascale Carayon, 2003 .

Employee strain and job satisfaction related to an implementation of quality in a public service organization: A longitudinal study

P. Carayon, C. Korunka, F. Sainfort, 2003 .

Dynamics in Service Quality Perceptions — A Longitudinal Approach to Evaluate the Outcome Dimension in Service Quality Perceptions

Dieter Scharitzer, Claudia Klausegger, 1999 .

Satisfied customers: Profitable customer relationships: Pharmaceutical marketing: How pharmaceutical sales representatives can achieve economic success through relationship management with settled general practitioners—an empirical study

Dieter Scharitzer, Dieter Scharitzer, Harald C. Kollarits, 2000 .

The Austrian Customer satisfaction barometer (ACSB) — A pilot study

P. Hackl, Dieter Scharitzer, Reinhard Zuba, 1996 .

Customer satisfaction in the Austrian food retail market

Peter Hackl, P. Hackl, Dieter Scharitzer, 2000 .