P. Stevens

A tool for measuring service quality in restaurants

P. Stevens, 1995 .

Dineserv: A Tool for Measuring Service Quality in Restaurants

B. Knutson, P. Stevens, M. Patton, 1995 .

Lodgserv: A Service Quality Index for the Lodging Industry

Bonnie J. Knutson, Pete Stevens, Colleen Wullaert, 1990 .

The Management of International Tourism

P. Stevens, 1992 .

DINESERV:: Measuring Service Quality in Quick Service, Casual/Theme, and Fine Dining Restaurants

Bonnie J. Knutson, Pete Stevens, B. Knutson, 1996 .

How hospitality managers learn: Are today's education and training programs designed to get the biggest bang for the big buck we're spending?

P. Stevens, 1985 .

Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels

B. Knutson, P. Stevens, M. Patton, 1993 .