Nigel Hill

Handbook of Customer Satisfaction Measurement

Nigel Hill, 1996 .

Handbook of customer satisfaction and loyalty measurement

Nigel Hill, J. Alexander, 2000 .

How to Measure Customer Satisfaction

Nigel Hill, J. Brierley, Rob MacDougall, 1999 .

Analysing the Results

Nigel Hill, J. Brierley, Rob MacDougall, 2017 .

Customer Satisfaction: The customer experience through the customer's eyes

Nigel Hill, R. Allen, G. Roche, 2007 .

Commodity products and stalemate industries: Is there a role for marketing?

Nigel Hill, 1990 .

The value–profit chain

Nigel Hill, J. Alexander, 2017 .

Understanding young Chinese consumers' preferences for foreign clothing brands: a behavioural approach

Nigel Hill, K. Behrendt, Calvin Wang, 2023, Asia Pacific Journal of Marketing and Logistics.