J. Rao

发表

Making Routine Customer Experiences Fun

Ivor P. Morgan, J. Rao, 2003 .

Measuring Culture of Innovation: A Validation Study of the Innovation Quotient Instrument (Part 2): Measuring Culture of Innovation

Jeff M. Allen, Shelby Danks, Jay Rao, 2017 .

Measuring Culture of Innovation: A Validation Study of the Innovation Quotient Instrument (Part 2)

Jeff M. Allen, Shelby Danks, Jay Rao, 2015 .

Learning Emergent Strategies Through Design Thinking

Sebastian K. Fixson, Jay Rao, J. Rao, 2014 .

How Innovative Is Your Company's Culture?

Joseph R. Weintraub, Jay Rao, J. Rao, 2013 .

A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE, NON‐ROUTINE SERVICE ENCOUNTERS

Jay Rao, J. Rao, Sruran Dasu, 1999 .

Aligning service strategy through Super-Measure management

Ivor P. Morgan, J. Rao, 2002 .

Growing negative services

Ivor P. Morgan, J. Rao, 2006 .