Arja Kuusisto

Customer Role in Service Production and Innovation – Looking for Directions for Future Research

Arja Kuusisto, S. Päällysaho, 2008 .

Customer Interaction in Service Innovation A Checklist for Service Innovators

Arja Kuusisto, 2009 .

Customer interaction in service innovation: seldom intensive but often decisive. Case studies in three business service sectors

Mikko Riepula, Arja Kuusisto, Arja Kuusisto, 2011, Int. J. Technol. Manag..

Building strategic agility through user-driven innovation: the case of the Finnish public service sector

Arja Kuusisto, J. Kuusisto, Liting Liang, 2018 .

Service development tools in action

Pirjo Yli-Viitala, Jari Kuusisto, Arja Kuusisto, 2013 .

Increasing customer value by service innovation - towards a conceptual framework

Arja Kuusisto, Mikko Riepula, 2011 .