Yulia Vakulenko

What's in the parcel locker? Exploring customer value in e-commerce last mile delivery

K. Hjort, Yulia Vakulenko, D. Hellström, 2017, Journal of Business Research.

Service innovation in e-commerce last mile delivery: Mapping the e-customer journey

K. Hjort, Yulia Vakulenko, D. Hellström, 2019, Journal of Business Research.

Innovative framework for self-service kiosks: Integrating customer value knowledge

Yulia Vakulenko, D. Hellström, Pejvak Oghazi, 2019, Journal of Innovation & Knowledge.

Customer value in self-service kiosks: a systematic literature review

Yulia Vakulenko, D. Hellström, Pejvak Oghazi, 2018 .

Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery

Yulia Vakulenko, D. Hellström, John Olsson, 2022, International Journal of Physical Distribution & Logistics Management.

Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention

Yulia Vakulenko, D. Hellström, Poja Shams, 2022, Journal of Business Research.

Customer expectations of unattended grocery delivery services: mapping forms and determinants

Yulia Vakulenko, D. Hellström, John Olsson, 2021, International Journal of Retail & Distribution Management.

Online retail experience and customer satisfaction: the mediating role of last mile delivery

Daniel Hellström, Klas Hjort, Poja Shams, 2019, The International Review of Retail, Distribution and Consumer Research.

Information Integration in Intermodal Freight Transportation : Dyad multiple case study

Quynh Nguyen, Alireza Mehrmand, Yulia Vakulenko, 2015 .