B. Holloway

发表

The role of cumulative online purchasing experience in service recovery management

Sijun Wang, B. Holloway, Jane Parish, 2005 .

The mediating effects of customers’ intimacy perceptions on the trust-commitment relationship

B. Holloway, J. D. Hansen, N. Ponder, 2016 .

Betrayal? Relationship quality implications in service recovery

Sijun Wang, Sharon E. Beatty, Betsy Bugg Holloway, 2009 .

Service Failure in Online Retailing

S. Beatty, B. Holloway, 2003 .

Satisfiers and Dissatisfiers in the Online Environment

Sharon E. Beatty, Betsy Bugg Holloway, S. Beatty, 2008 .

The Benefits of Sales Force Automation (SFA): An Empirical Examination of SFA Usage on Relationship Quality and Performance

George D. Deitz, B. Holloway, J. D. Hansen, 2013 .

Customer-Based Corporate Reputation: Introducing a New Segmentation Criterion

G. Walsh, S. Beatty, B. Holloway, 2011 .

Consumer relationship proneness: a reexamination and extension across service exchanges

B. Holloway, Jane Parish, 2010 .

Evaluating Customer Special Requests

Sijun Wang, Sharon E. Beatty, Betsy Bugg Holloway, 2018, Developments in Marketing Science: Proceedings of the Academy of Marketing Science.

Adolescent influence in family purchase decisions: An update and cross-national extension

Sijun Wang, Sharon E. Beatty, Betsy Bugg Holloway, 2007 .

Corporate social responsibility authenticity: Investigating its antecedents and outcomes

Sarah Alhouti, C. M. Johnson, B. Holloway, 2016 .

Measuring client-based corporate reputation in B2B professional services: scale development and validation

G. Walsh, S. Beatty, B. Holloway, 2015 .

Adaptive Selling Behavior Revisited: An Empirical Examination of Learning Orientation, Sales Performance, and Job Satisfaction

Betsy Bugg Holloway, B. Holloway, Jeong-eun Park, 2003 .

Frontline Service Employee Compliance With Customer Special Requests

William Magnus Northington, Mary P. Harrison, Sijun Wang, 2016 .

Customer gratitude in relationship marketing strategies: a cross-cultural e-tailing perspective

B. Holloway, J. D. Hansen, D. White, 2020 .

Cross-cultural effects in E-retailing: The moderating role of cultural confinement in differentiating Mexican from non-Mexican Hispanic consumers

Darin W. White, Betsy Bugg Holloway, B. Holloway, 2013 .

Stakeholder analysis for multi‐sector innovations

Grant T. Savage, Michele D. Bunn, G. Savage, 2002 .

Acquiring New Donors

Timothy M. Diette, B. Holloway, Sara E. Helms-McCarty, 2016 .

Conjoint Analysis in Entrepreneurship Research

Thomas W. Woolley, Betsy Bugg Holloway, B. Holloway, 2009 .