Nha Nguyen

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The Mediating Role of Customer Trust on Customer Loyalty

Nha Nguyen, A. Leclerc, Gaston Leblanc, 2013 .

Corporate image and corporate reputation in customers` retention decisions in services

Nha Nguyen, Gaston Leblanc, 2001 .

An exploratory study on the cues that signal value to members in retail co‐operatives

Nha Nguyen, Gaston Leblanc, 2001 .

Listening to the customer’s voice: examining perceived service value among business college students

Nha Nguyen, Gaston Leblanc, 1999 .

The Impact of Service Employees and Servicescape on Customers’ Perception of Quality Improvement Efforts

Nha Nguyen, Gaston Leblanc, 2021 .

The effect of service employees' competence on financial institutions' image: benevolence as a moderator variable

Nha Nguyen, A. Leclerc, 2011 .

Competence and Benevolence of Contact Personnel in the Perceived Corporate Reputation: An Empirical Study in Financial Services

Nha Nguyen, 2010 .

The mediating role of corporate image on customers’ retention decisions: an investigation in financial services

Nha Nguyen, Gaston Leblanc, 1998 .

An examination of the factors that signal hotel image to travellers

Nha Nguyen, Gaston Leblanc, 1996 .

Image and reputation of higher education institutions in students’ retention decisions

Nha Nguyen, Gaston Leblanc, Gaston LeBlanc, 2001 .

An Investigation of Three Subjective Rating Scales of Mental Workload in Third Level Education

Nha Nguyen, 2019 .

Customers' Perceptions of Service Quality in Financial Institutions

Nha Nguyen, Gaston Leblanc, Gaston LeBlanc, 1988 .

DETERMINANTS OF THE CUSTOMER'S PERCEPTION OF INNOVATIVENESS: AN INVESTIGATION IN EDUCATIONAL SERVICES

Nha Nguyen, Gilles Marcoux, Izold Guihur, 2015 .

The Combined Effects of Service Offering and Service Employees on the Perceived Corporate Reputation

Nha Nguyen, Gaston Leblanc, 2018 .

Contact personnel, physical environment and the perceived corporate image of intangible services by new clients

Nha Nguyen, Gaston Leblanc, Gaston LeBlanc, 2002 .

The collective impact of service workers and servicescape on the corporate image formation

Nha Nguyen, 2006 .

Searching for excellence in business education: an exploratory study of customer impressions of service quality

Nha Nguyen, Gaston Leblanc, Gaston LeBlanc, 1997 .

The Perceived Image of Service Cooperatives: An Investigation in Canada and Mexico

Nha Nguyen, 2006 .

Cues used by customers evaluating corporate image in service firms: an empirical study in financial institutions

Nha Nguyen, Gaston Leblanc, Gaston LeBlanc, 1996 .

Reinforcing customer loyalty through service employees’ competence and benevolence

Nha Nguyen, 2016 .