J. L. O'Brien

Assessing the impact of continuous quality improvement/total quality management: concept versus implementation.

E. O'Connor, S. Shortell, J. Carman, 1995, Health services research.

Assessing the progress of TQM in US hospitals: findings from two studies.

E. O'Connor, S. Shortell, J. Carman, 1994, The Quality Letter for Healthcare Leaders.

Assessing the evidence on CQI: is the glass half empty or half full?

J L O'Brien, S M Shortell, E F Hughes, 1995, Hospital & health services administration.

Implementation of total quality management: conventional wisdom versus reality.

E. O'Connor, S. Shortell, J. Carman, 1996, Hospital & health services administration.

Implementation of total quality management: conventional wisdom versus reality.

E. O'Connor, S. Shortell, J. Carman, 1996, Hospital & health services administration.