E. Knod

Operations management : continuous improvement

R. Schonberger, E. Knod, 1994 .

Operations Management

Edward M. Knod, Richard Schonberger, R. Schonberger, 1991 .

Operations management : customer-focused principles

Edward M. Knod, Richard J. Schonberger, R. Schonberger, 1997 .

Synchroservice!: The Innovative Way to Build a Dynasty of Customers

Edward M. Knod, Richard J. Schonberger, R. Schonberger, 1994 .

Operations Management: Improving Customer Service

Edward M. Knod, Richard Schonberger, R. Schonberger, 1990 .

Operations Management

E. Knod, Richard Schonberger, 1991 .