E. Sauerwein

发表

THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS

Kurt Matzler, H. Hinterhuber, Franz Bailom, 1996 .

The factor structure of customer satisfaction

Kurt Matzler, E. Sauerwein, 2002 .

How to delight your customers

Kurt Matzler, H. Hinterhuber, Franz Bailom, 1996 .

Importance-performance analysis revisited: the role of the factor structure of customer satisfaction

Kurt Matzler, Kurt Matzler, E. Sauerwein, 2003 .

Strategy implementation in the Alpine tourism industry

E. Sauerwein, H. Pechlaner, 2002 .

The factor structure of customer satisfaction An empirical test of the importance grid and the penalty-reward-contrast analysis

Kurt Matzler, Kurt Matzler, E. Sauerwein, 2004 .

[The effects of honey and sugar on the autonomic tonus of healthy individuals].

E. Sauerwein, 1955, Deutsche medizinische Wochenschrift.