D. Norton

发表

Using the customer journey to road test and refine the business model

B. J. Pine, D. Norton, 2013 .

Producing Customer Happiness: The Job to Do for Brand Innovation

Jeffrey F. Durgee, D. Norton, J. Durgee, 2010 .

Technical communication as business strategy: how changes in discursive patterns affect the value of technical communication in cross-functional team settings

D. Norton, D. W. Norton, 2000 .