Patricia T. Warrington

An online prepurchase intentions model: The role of intention to search

Mary Ann Eastlick, S. Lotz, S. Shim, 2001 .

Understanding online B-to-C relationships: An integrated model of privacy concerns, trust, and commitment

Mary Ann Eastlick, S. Lotz, Patricia T. Warrington, 2006 .

Multi-Channel Retailing and Customer Satisfaction

Richard A. Feinberg, R. Feinberg, Patricia T. Warrington, 2009 .

Development and validation of the active empathetic listening scale

Patricia T. Warrington, Lucette B. Comer, Tanya Drollinger, 2006 .

Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM

Ko de Ruyter, Richard Feinberg, Patricia T. Warrington, 2007, Int. J. E Bus. Res..