Y. Lee

Measuring quality in restaurant operations: an application of the SERVQUAL instrument.

Y. Lee, N. Hing, 1995 .

Exploring Perceived Fairness in Hotel Service Recovery: The Case of Kingdom Plaza, Wuhan

Y. Lee, Hanyu Chen, B. Weiler, 2014 .

Conceptualizing and Measuring Service Quality: Towards Consistency and Clarity in its Application to Travel Agencies in China

Y. Lee, Hanyu Chen, B. Weiler, 2016 .

Appraising Tourism and Hospitality Service Failure Events: A Chinese Perspective

Beverley Sparks, B. Sparks, Y. Lee, 2007 .

DARK TOURISM, HATE AND RECONCILIATION: THE SANDAKAN EXPERIENCE

Y. Lee, D. Braithwaite, 2006 .

Service encounters and face loss: Issues of failures, fairness, and context

B. Sparks, Y. Lee, K. Butcher, 2013 .