C. Wright

Quality evaluation in on‐line service environments: an application of the importance‐performance measurement technique

M. O'Neill, C. Wright, F. Fitz, 2001 .

EXPLAINING GENDER INEQUITY IN THE NEW ZEALAND ACCOUNTING PROFESSION

C. Wright, R. Whiting, 2001 .

The importance of operations management problems in service organizations

Christine M. Wright, George Mechling, C. Wright, 2002 .

Service Quality Evaluation in the Higher Education Sector: An Empirical Investigation of Students' Perceptions

Martin O'Neill, M. O'Neill, C. Wright, 2002 .

Technique for pre‐implementation assessment in total quality programs

C. M. Wright, C. G. Riggle, B. G. Wright, 1998 .

Disconfirming user expectations of the online service experience: inferred versus direct disconfirmation modeling

Adrian Palmer, Martin O'Neill, Christine Wright, 2003, Internet Res..