Concepción Varela-Neira

发表

Comparing the Explanatory Capacity of Three Constructs in the Prediction of Engineers’ Proficiency, Adaptivity, and Proactivity

Romina García-Chas, Edelmira Neira-Fontela, Concepción Varela-Neira, 2015 .

Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativity

V. Iglesias, Concepción Varela-Neira, Rodolfo Vazquez-Casielles, 2013 .

Consequences of Manufacturer-Distributor Collaboration: An Empirical Study in the Food and Beverage Industry

Concepción Varela-Neira, Rodolfo Vázquez Casielles, Víctor Iglesias Argüelles, 2011 .

Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

Rodolfo Vázquez-Casielles, V. Iglesias, Concepción Varela-Neira, 2015 .

The Effect of Political Skill on Work Role Performance and Intention to Leave: A Moderated Mediation Model

Romina García-Chas, Edelmira Neira-Fontela, Concepción Varela-Neira, 2018, Journal of Leadership & Organizational Studies.

Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies

Rodolfo Vázquez-Casielles, V. Iglesias, Concepción Varela-Neira, 2012 .

The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

Rodolfo Vázquez-Casielles, Víctor Iglesias-Argüelles, Concepción Varela-Neira, 2008 .

How and when a salesperson's perception of organizational politics relates to proactive performance

Concepción Varela-Neira, Emilio Ruzo Sanmartín, Marisa del Río Araujo, 2018, European Management Journal.

The effects of customer age and recovery strategies in a service failure setting

V. Iglesias, Concepción Varela-Neira, Rodolfo Vazquez-Casielles, 2010 .

Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

V. Iglesias, Concepción Varela-Neira, Rodolfo Vazquez-Casielles, 2017 .

Social media marketing system: conceptualization, scale development and validation

Yogesh Kumar Dwivedi, Concepción Varela-Neira, Zaira Camoiras-Rodriguez, 2022, Internet Res..

An empirical analysis of factors influencing Electronic Word of Mouth in Social Networking Sites after a brand promotion

Concepción Varela-Neira, Zaira Camoiras-Rodriguez, 2020 .

Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality

Concepción Varela-Neira, Ashraf Hilal, 2022, Sustainability.

Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

V. Iglesias, Concepción Varela-Neira, Rodolfo Vazquez-Casielles, 2016, Service Business.

Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting

Concepción Varela-Neira, B. Bande, Carmen Otero-Neira, 2016 .

Lack of preferential treatment: effects on dissatisfaction after a service failure

V. Iglesias, Concepción Varela-Neira, Rodolfo Vazquez-Casielles, 2010 .

Intentionality attributions and humiliation

V. Iglesias, Concepción Varela-Neira, Rodolfo Vazquez-Casielles, 2014 .

Manufacturer–distributor relationships: role of relationship-specific investment and dependence types

V. Iglesias, Concepción Varela-Neira, Rodolfo Vazquez-Casielles, 2017 .

High-performance work systems and job satisfaction: a multilevel model

Romina García-Chas, Edelmira Neira-Fontela, Concepción Varela-Neira, 2016 .

Explaining customer satisfaction with complaint handling

V. Iglesias, Concepción Varela-Neira, Rodolfo Vazquez-Casielles, 2010 .

Social media managers’ customer orientation, service climate and social media followers’ willingness to pay: moderated mediation model with triadic data

Concepción Varela-Neira, Zaira Camoiras-Rodríguez, Zaira Camoiras-Rodriguez, 2023, European Journal of Marketing.

Supervisory servant leadership and employee’s work role performance: A multilevel mediation model

Concepción Varela-Neira, B. Bande, Carmen Otero-Neira, 2016 .

High‐Performance Work Systems and Work‐Role Performance: A Multilevel Moderated Mediation Model

Romina García-Chas, Edelmira Neira-Fontela, Concepción Varela-Neira, 2019, Performance Improvement Quarterly.