Xingyu Wang

发表

The importance of psychological safety and perceived fairness among hotel employees: The examination of antecedent and outcome variables

Xingyu Wang, Priyanko Guchait, Jin-Seon Lee, 2019, Journal of Human Resources in Hospitality & Tourism.

Is “do it right the first time” necessarily right? The importance of error management culture in the hospitality industry

Xingyu Wang, Priyanko Guchait, Juan M. Madera, 2018 .

Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry

Xingyu Wang, Priyanko Guchait, Juan M. Madera, 2018, International Journal of Hospitality & Tourism Administration.

Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance

Xingyu Wang, Priyanko Guchait, A. Paşamehmetoğlu, 2020 .

Examining stealing thunder as a new service recovery strategy: impact on customer loyalty

Xingyu Wang, Priyanko Guchait, J. Abbott, 2019, International Journal of Contemporary Hospitality Management.

When observers of customer incivility revisit the restaurant: roles of relationship closeness and norms

Xingyu Wang, Priyanko Guchait, Yoohee Hwang, 2022, International Journal of Contemporary Hospitality Management.

Daily spillover from home to work: the role of workplace mindfulness and daily customer mistreatment

Xingyu Wang, X. Shi, 2022, International Journal of Contemporary Hospitality Management.

Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance

Xingyu Wang, Priyanko Guchait, A. Paşamehmetoğlu, 2020 .

Leader Apology in the Employee–Organization Relationship: The Roles of Subordinate Power Distance Belief and Leader Competence

Xingyu Wang, Xueqi Wen, Mingyun Huai, 2023, Tourism Management.

Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication

Xingyu Wang, Juan M. Madera, J. Abbott, 2020, International Journal of Hospitality Management.

Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being

Xingyu Wang, Priyanko Guchait, A. Paşamehmetoğlu, 2020 .

Be Adaptive to Stay: A Multidimensional Examination of Career Adaptability Among Hospitality Employees

X. Leung, Xingyu Wang, Lindsey Lee, 2022, Journal of Hospitality & Tourism Research.

Hospitality employees’ emotions in the workplace: a systematic review of recent literature

Xingyu Wang, X. Shi, Yoohee Hwang, 2021, International Journal of Contemporary Hospitality Management.

Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity

Xingyu Wang, A. Paşamehmetoğlu, Yoohee Hwang, 2021 .

Hospitality employees’ affective experience of shame, self-efficacy beliefs and job behaviors: The alleviating role of error tolerance

Xingyu Wang, Priyanko Guchait, Xueqi Wen, 2022, International Journal of Hospitality Management.

Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?

Xingyu Wang, Priyanko Guchait, A. Paşamehmetoğlu, 2021, International Journal of Contemporary Hospitality Management.

Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance

Sheng Yao, Priyanko Guchait, Heyao Yu, 2019, International Journal of Hospitality Management.

Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work

Xingyu Wang, J. Abbott, Renata F. Guzzo, 2020, Cornell Hospitality Quarterly.

What happens to abusive actors? A study of managers’ emotional responses and impression management tactics subsequent to enacted abusive supervision

Xingyu Wang, X. Shi, Sean P. McGinley, 2023, International Journal of Contemporary Hospitality Management.

Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance

Xingyu Wang, Priyanko Guchait, Xueqi Wen, 2021 .

Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave

Xingyu Wang, Priyanko Guchait, A. Paşamehmetoğlu, 2023, Journal of Human Resources in Hospitality & Tourism.

A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance

Xingyu Wang, X. Shi, YooHee Hwang, 2023, Journal of Hospitality & Tourism Research.

When Robot (Vs. Human) Employees Say “Sorry” Following Service Failure

Xingyu Wang, Priyanko Guchait, YooHee Hwang, 2021, International Journal of Hospitality & Tourism Administration.

An implicit leadership theory lens on leader humility and employee outcomes: Examining individual and organizational contingencies

Xingyu Wang, Xueqi Wen, Q. Xiao, 2022, Tourism Management.

Cocreating food experience “delivered” from iconic local restaurants

X. Leung, Xingyu Wang, Jamie A. Levitt, 2022, International Journal of Contemporary Hospitality Management.

Should I admit my wrongdoings? Examining stealing thunder in the context of performance evaluations

Xingyu Wang, Priyanko Guchait, Renata F. Guzzo, 2023, International Journal of Hospitality Management.

Exploring the impact of abusive supervision on employee approaches to managing service errors and failures: Examining the effects of hope and optimism, and service tenure

Xingyu Wang, Priyanko Guchait, A. Paşamehmetoğlu, 2024, International Journal of Hospitality Management.