C. Mathies

发表

New insights into the climate–attitudes–outcome framework: Empirical evidence from the Australian service sector

L. Ngo, C. Mathies, 2014 .

Continued value creation in crowdsourcing from creative process engagement

Ko de Ruyter, Bhuminan Piyathasanan, Christine Mathies, 2017 .

Customer service understanding: gender differences of frontline employees

C. Mathies, M. Burford, 2011 .

Four essays on the integration of revenue management and customer-centric marketing

C. Mathies, 2006 .

The Effects of Customer-Centric Marketing and Revenue Management on Travelers’ Choices

Siegfried P. Gudergan, Christine Mathies, Paul Wang, 2013 .

Revenue management and customer centric marketing — How do they influence travellers' choices?

S. Gudergan, C. Mathies, 2007 .

Service models and culture: impact on work behaviours

J. Lee, C. Mathies, A. Wong, 2018, Journal of Services Marketing.

Customer acceptance of frontline service robots in retail banking: A qualitative approach

P. Patterson, C. Mathies, Amelia Amelia, 2021, Journal of Service Management.

A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers

Ko de Ruyter, Martin Wetzels, Bhuminan Piyathasanan, 2014, Int. J. Electron. Commer..

Do status levels in loyalty programmes change customers’ willingness to pay?

S. Gudergan, C. Mathies, 2012 .

The Role of Fairness in Modelling Customer Choice

Siegfried P. Gudergan, Christine Mathies, S. Gudergan, 2011 .

Reference Points Beyond Price — Fairness Effects in Customer Choices

C. Mathies, 2008 .

Yield management and recognition programs - how do they influence travellers' choices?

S. Gudergan, C. Mathies, J. Louviere, 2006 .

Negotiation style measurement scale development and testing.

S. Gudergan, A. Kyngdon, S. Kozicki, 2004 .

The effect of humour usage on customer’s service experiences

P. Patterson, C. Mathies, Tung Moi Chiew, 2018, Australian Journal of Management.

Who Gets the Job? Synthesis of Literature Findings on Provider Success in Crowdsourcing Marketplaces

F. Rabhi, Hamed Jafarzadeh, C. Mathies, 2022, Pac. Asia J. Assoc. Inf. Syst..

The Tourism and Leisure Industry: Shaping the Future

C. Mathies, K. Weiermair, 2005 .

The antecedents and consequences of humour for service

C. Mathies, M. Kleinaltenkamp, Tung Moi Chiew, 2016 .

Do status levels in loyalty programmes change customers’ willingness to pay?

S. Gudergan, C. Mathies, 2012, Journal of Revenue and Pricing Management.

Do Loyalty Program Membership and Status Levels affect Service Customers' Choices?

S. Gudergan, C. Mathies, 2007 .

Based on the results from factor analysis, Rasch analysis and Mokken analysis, we present the findings of a preliminary assessment of the proposed measurement scales for four

S. Gudergan, A. Kyngdon, C. Mathies, 2007 .

Authentic isn't always best: When inauthentic social media influencers induce positive consumer purchase intention through inspiration

J. Lee, C. Mathies, Vasiliki Andonopoulos, 2023, Journal of Retailing and Consumer Services.