S. R. Hill

发表

The Influence of Service Culture on Customer Service Quality: Local vs Foreign Service Firms in Emerging Markets

V. Lu, H. T. Hoang, S. R. Hill, 2010 .

The Mediating Role of Brand Knowledge on Employees’ Brand Citizenship Behaviour: Does Organizational Tenure Matter?

V. Lu, Jodie Conduit, S. R. Hill, 2019, Australasian Marketing Journal.

Drivers and barriers of mobile marketing: Perceptions from Australian marketing managers

S. R. Hill, 2006 .

Organisational Capabilities for Customer Participation in Health Care Service Innovation

Jodie Conduit, S. R. Hill, Shikha Sharma, 2014 .

Effective internet marketing: An integrated approach used by educational institutions

I. Troshani, S. R. Hill, Sally Rao, 2005 .

Enhancing care for people with asthma: the role of communication, education, training and self-management

S. R. Hill, M. Partridge, S. Hill, 2000 .

Convergent interviewing: a starting methodology for an enterprise research program

C. Perry, S. R. Hill, Sally Rao, 2007 .

Enhancing care for people with asthma: the role of communication, education, training and self-management. 1998 World Asthma Meeting Education and Delivery of Care Working Group.

S. R. Hill, M. Partridge, S. Hill, 2000, The European respiratory journal.

A transaction cost assessment of a pervasive technology solution for gestational diabetes

N. Wickramasinghe, I. Troshani, S. Goldberg, 2013 .

The diffusion of mobile services in Australia: An evaluation using stakeholder and transaction cost economics theories

Indrit Troshani, S. Rao Hill, I. Troshani, 2007 .

Economic evaluations of alcohol prevention interventions: Is the evidence sufficient? A review of methodological challenges

S. R. Hill, L. Vale, E. Henderson, 2017, Health policy.

Review article: Maternal obesity in pregnancy: is it time for meaningful research to inform preventive and management strategies?

S. R. Hill, U. Krishnamoorthy, C. Schram, 2006 .

Collective empowerment in online communities: conceptualization, scale refinement, and validation

V. Lu, Jodie Conduit, S. R. Hill, 2020 .

IJBM-08-2021-0397_proof 886..917

I. Troshani, S. R. Hill, A. Hoffmann, 2022 .

Managing customer contact service through database marketing: developing a theoretical framework

S. R. Hill, S. Spencer-Matthews, 2003 .

Building customer relationships over the internet: investigation in hotel industry in Thailand

S. R. Hill, T. Parnma, 2003 .

VARIATIONS IN SERVICE RELATIONSHIPS: A PRELIMINARY INVESTIGATION

C. Medlin, S. R. Hill, S. Hill, 2003 .

Task Factors and Compromise Effect in Consumer Choice

Jessie Y. C. Chen, S. R. Hill, 2009 .

Maternal obesity in pregnancy: Is it time for meaningful research to inform preventive and management strategies?

S. R. Hill, U. Krishnamoorthy, C. Schram, 2006, BJOG : an international journal of obstetrics and gynaecology.

Adoption of Personalisation Mobile Services: Evidence from Young Australians

Sally Rao Hill, Indrit Troshani, I. Troshani, 2009, Bled eConference.

A Conceptual Framework and Propositions for the Acceptance of Mobile Services

Sally Rao Hill, Indrit Troshani, I. Troshani, 2007, J. Theor. Appl. Electron. Commer. Res..

The Beautiful, the Cheerful, and the Helpful: The Effects of Service Employee Attributes on Customer Satisfaction

Sally Rao Hill, Hean Tat Keh, Run Ren, 2013 .

An eclectic perspective on the internationalization of Australian mobile services SMEs

Sally Rao Hill, Indrit Troshani, Susan Freeman, 2013 .

Perceived Control and Perceived Risk in Self-service Technology Recovery

I. Troshani, S. R. Hill, Sally Rao Hill, 2020, J. Comput. Inf. Syst..

The effect of service employees’ accent on customer reactions

S. R. Hill, A. Tombs, S. Hill, 2014 .

Drivers of service climate: an emerging market perspective

V. Lu, H. T. Hoang, S. R. Hill, 2018, Journal of Services Marketing.

A Transaction Cost Assessment of a Pervasive Technology Solution for Gestational Diabetes

Sally Rao Hill, Indrit Troshani, Nilmini Wickramasinghe, 2011, Int. J. Heal. Inf. Syst. Informatics.

A Pervasive Technology Solution for Diabetes Using Gestational Diabetes as a Model

Sally Rao Hill, Indrit Troshani, Nilmini Wickramasinghe, 2010, AMCIS.

Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers

Jodie Conduit, S. R. Hill, Shikha Sharma, 2017 .

Developing an e-Collaboration Framework for Knowledge Sharing in the Australian Wine-Making Industry: Research in Progress

Sally Rao Hill, Indrit Troshani, Robyn Davidson, 2009 .

Online Consumers’ Responses to Deal Popularity as an Extrinsic Cue

Sally Rao Hill, Indrit Troshani, Karen C. Kao, 2017, J. Comput. Inf. Syst..

Exploring the Public Sector Adoption of HRIS

Sally Rao Hill, Indrit Troshani, Cate Jerram, 2011, Ind. Manag. Data Syst..

Can consumers be racist?: An investigation of the effect of consumer racism on product purchase

S. R. Hill, K. Paphitis, S. Hill, 2011 .

Engagement in online communities: implications for consumer price perceptions

V. Lu, Jodie Conduit, S. R. Hill, 2016 .

Regulating Mobile Services: An Institution-Based View

Sally Rao Hill, Indrit Troshani, I. Troshani, 2011, Int. J. E Bus. Res..

Regulating the Mobile Telecommunications Industry: The Case of Australia

I. Troshani, S. R. Hill, 2008 .

Signalling Effects of Vlogger Popularity on Online Consumers

Sally Rao Hill, Indrit Troshani, Dezri Chandrasekar, 2020, J. Comput. Inf. Syst..

Effects of cue congruence and perceived cue authenticity in online group buying

Sally Rao Hill, Indrit Troshani, Karen C. Kao, 2020, Internet Res..

Improving healthcare service quality and patients' life quality through mobile technologies: The case of diabetes self-management

Sally Rao Hill, Indrit Troshani, Nilmini Wickramasinghe, 2014 .

Artificial Intelligence Service Agents: Role of Parasocial Relationship

I. Troshani, S. R. Hill, N. Noor, 2021, J. Comput. Inf. Syst..

Do We Trust in AI? Role of Anthropomorphism and Intelligence

Sally Rao Hill, Indrit Troshani, Damien Arthur, 2020, J. Comput. Inf. Syst..

Factors influencing the adoption of personalisation mobile services: empirical evidence from young Australians

Sally Rao Hill, Indrit Troshani, I. Troshani, 2010, Int. J. Mob. Commun..

The effect of accent of service employee on customer service evaluation

S. R. Hill, A. Tombs, S. Hill, 2011 .

The effect of accent of service employees on customer service evaluation: The role of customer emotions

S. R. Hill, A. Tombs, 2010 .

Australian Franchisor websites: Moving towards network behaviour

Sally Rao Hill, Lorelle Frazer, S. R. Hill, 2006, J. Theor. Appl. Electron. Commer. Res..

Linking stakeholder salience with mobile services diffusion

Sally Rao Hill, Indrit Troshani, I. Troshani, 2009, Int. J. Mob. Commun..

Exploring organisational culture difference and relationship performance: Perspectives from service industries

S. Rao Hill, Carolin Plewa, C. Plewa, 2007 .

E-service export performance: A preliminary conceptual framework

Vinh Nhat Lu, S. Rao Hill, V. Lu, 2007 .

Master Builders: Senior Strength Training

S. R. Hill, Timothy Piper, 2000 .

Broadband Adoption in Regional and Urban Households

Sally Rao Hill, Indrit Troshani, Barry Burgan, 2014, J. Comput. Inf. Syst..

Understanding broadband adoption in rural Australia

Sally Rao Hill, Indrit Troshani, Barry Burgan, 2011, Ind. Manag. Data Syst..

Promoting employee wellbeing and quality service outcomes: the role of HRM practices [Paper in special issue: Healthcare management: progress, problems and solutions. Shacklock, Kate; Brunetto, Yvonne; Farr-Wharton, Rod and Cooper, Cary L. (eds).]

S. R. Hill, M. Clarke, 2012 .

Linking employee wellbeing and stakeholder quality of life: The case of aged care

M. Clarke, S. R. Hill, 2010 .

Firm and relationship performance: Unlocking the management models of business relationships

C. Medlin, S. R. Hill, 2004 .