J. Carruthers

发表

The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context

Nicholas J. Ashill, Michel Rod, N. Ashill, 2008 .

The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise

Nicholas J. Ashill, N. Ashill, Michel Rod, 2008 .

The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector

Nicholas J. Ashill, Jayne Krisjanous, Janet. Carruthers, 2006 .

Antecedents and outcomes of service recovery performance in a public health‐care environment

Nicholas J. Ashill, Jayne Krisjanous, Janet. Carruthers, 2005 .

Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

Peter Thirkell, Nicholas J. Ashill, Michel Rod, 2009 .

Mapping and assessing the key management issues influencing UK public healthcare purchaser‐provider cooperation

Nicholas J. Ashill, N. Ashill, Michel Rod, 2006 .

An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

Nicholas J. Ashill, Michel Rod, Janet. Carruthers, 2009 .

Scared stiff? The effectiveness of threat appeals in counseling services advertising to high-anxiety students

Nicholas J. Ashill, N. Ashill, J. Carruthers, 2013 .

An exploratory content analysis of dark tourism websites

J. Carruthers, Jayne Krisjanous, 2015 .

The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise

Nicholas J. Ashill, Michel Rod, J. Carruthers, 2007 .

Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation

Nicholas J. Ashill, Michel Rod, J. Carruthers, 2006 .

Purchaser‐provider interaction in UK public health: improving stakeholder cooperation

Nicholas J. Ashill, Michel Rod, J. Carruthers, 2007 .

The New Zealand agricultural technology industry: An exploratory investigation of stakeholder relationships

Sarena E. Saunders, Michel Rod, J. Carruthers, 2005 .

Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation

Nicholas J. Ashill, J. Carruthers, Jayne Krisjanous, 2004 .

Walking on the light side: Investigating the world of ghost tour operators and entrepreneurial marketing

J. Carruthers, Jayne Krisjanous, 2018 .

The Epistemological Foundations of Music Piracy in the Digital Marketplace

Glenn Parry, G. Parry, J. Carruthers, 2015 .

Asking Attitude, Intention and Prediction Questions as a Social Influence Technique: A Meta-Analysis of the Question-Behavior Effect

A. Joinson, J. Carruthers, T. van Steen, 2015 .

Towards a better understanding of the effectiveness of threat appeals for counselling services

Nicholas J. Ashill, J. Carruthers, Jayne Krisjanous, 2007 .

Assessing the impact of digital innovations in the London transportation network

Zena Wood, Janet Carruthers, Glenn Parry, 2017 .