Ozlem Ozkok

Service innovation from the frontlines in customer-centric organizations

Jagdip Singh, S. Bell, Kwanghui Lim, 2019, Handbook on Customer Centricity.

Modeling Measurement as a Sequential Process: Autoregressive Confirmatory Factor Analysis (AR-CFA)

M. Donnellan, M. Zyphur, F. Oswald, 2019, Front. Psychol..

Interaction Effects in Cross-Lagged Panel Models: SEM with Latent Interactions Applied to Work-Family Conflict, Job Satisfaction, and Gender

Kristopher J Preacher, K. Preacher, M. Zyphur, 2021, Organizational Research Methods.

Frontline knowledge networks in open collaboration models for service innovations

Jagdip Singh, S. Bell, Kwanghui Lim, 2019, AMS Review.

Frontline knowledge networks in open collaboration models for service innovations

Jagdip Singh, S. Bell, Kwanghui Lim, 2019, AMS Review.

Long-Run Effects in Dynamic Systems: New Tools for Cross-Lagged Panel Models

Michael J. Zyphur, Ali Shamsollahi, Ozlem Ozkok, 2021, Organizational Research Methods.