S. Gountas

发表

Delivering good service: personal resources, job satisfaction and nurses' 'customer' (patient) orientation.

F. Mavondo, G. Soutar, S. Gountas, 2014, Journal of advanced nursing.

Exploring consumers' responses to service providers' positive affective displays

S. Gountas, J. Gountas, M. Ewing, 2007 .

Looking beyond traditional measures of advertising impact: Using neuroscientific methods to evaluate social marketing messages

J. Ciorciari, Piyush Sharma, S. Gountas, 2019, Journal of Business Research.

Personality Characteristics and Social Media Use

S. Gountas, J. Gountas, 2012 .

Exploring the relationship between personality orientation and aspirations

S. Gountas, J. Gountas, 2008 .

A new psychographic segmentation method using Jungian MBTI variables in the tourism industry.

S. Gountas, J. Gountas, 2000 .

Personality orientations, emotional states, customer satisfaction, and intention to repurchase

S. Gountas, J. Gountas, John Gountas, 2007 .

Western firms' successful and unsuccessful business models in China

S. Gountas, B. Handley, Tysun Chan, 2016 .

Exploring the effects of perceived service provider sincerity on consumers' emotional state and satisfaction during service consumption

F. Mavondo, S. Gountas, J. Gountas, 2011 .

Subjective and confirmatory personal introspections of cultural city holidays

S. Gountas, J. Gountas, 2015 .

Celebrity influences on consumer decision making: new insights and research directions

Piyush Sharma, S. Gountas, J. Gountas, 2019, Journal of Marketing Management.

Testing airline passengers' responses to flight attendants' expressive displays: The effects of positive affect

Michael T. Ewing, S. Gountas, J. Gountas, 2007 .

The desire for fame

J. Ciorciari, S. Gountas, 2011 .

Exploring the associations between standards for service delivery (organisational culture), co-worker support, self-efficacy, job satisfaction and customer orientation in the real estate industry

F. Mavondo, S. Gountas, J. Gountas, 2014 .

Prioritizing Intentions on the Margins: Effects of Marginally Higher Prioritization Strategies on Physical Activity Participation.

N. Ntoumanis, M. Hagger, N. Chatzisarantis, 2016, Journal of sport & exercise psychology.

Desire for fame: Scale development and association with personal goals and aspirations

S. Gountas, J. Gountas, R. Reeves, 2012 .

How the 'warped' relationships between nurses' emotions, attitudes, social support and perceived organizational conditions impact customer orientation.

S. Gountas, J. Gountas, 2016, Journal of advanced nursing.

Delivering good service: Personal resources, job satisfaction and nurses’ customer orientation

F. Mavondo, G. Soutar, S. Gountas, 2014 .

Exploring the emotional antecedents and interactions on nurses’ job satisfaction, co-worker support and customer orientation

S. Gountas, J. Gountas, 2010 .

The employees’ perspective on customer orientation in the real estate industry

S. Gountas, J. Gountas, 2009 .

Exploring customer orientation in the real estate: the customer perspective

S. Gountas, J. Gountas, 2009 .

Measuring the value of a 'real' smile in service providers' expressive display: evidence from the airline industry

S. Gountas, M. Ewing, 2004 .

THE SOFTER SIDE OF SERVICES: EXPLORING THE EFFECT OF SINCERITY AND EMOTIONAL CONTAGION ON SATISFACTION

S. Gountas, M. Ewing, 2003 .

How the 'warped' relationships between nurses' emotions, attitudes, social support and perceived organizational conditions impact customer orientation.

S. Gountas, J. Gountas, 2016, Journal of advanced nursing.

Motives of touring independent travellers

S. Gountas, J. Gountas, 2010 .