Anna-Lena Ackfeldt

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A study of organizational citizenship behaviors in a retail setting

L. Coote, Anna-Lena Ackfeldt, 2005 .

Internal communication and prosocial service behaviors of front-line employees: investigating mediating mechanisms

N. Malhotra, Anna-Lena Ackfeldt, 2016 .

Management Interventions and Prosocial Behaviours: Understanding the Mediating Mechanisms

N. Malhotra, Anna-Lena Ackfeldt, 2015 .

Revisiting the role stress‐commitment relationship: Can managerial interventions help?

N. Malhotra, Anna-Lena Ackfeldt, 2013 .

An investigation into the antecedents of goal congruence in retail‐service settings

L. Coote, Anna-Lena Ackfeldt, E. Price, 2004 .

Hedonic shopping motivations in collectivistic and individualistic consumer cultures

Heiner Evanschitzky, K. Reynolds, Mark J. Arnold, 2014 .

The Antecedents of Prosocial Service Behaviours: An Empirical Investigation

V. Wong, Anna-Lena Ackfeldt, 2006 .

Do managerial strategies influence service behaviours? Insights from a qualitative study

N. Malhotra, Anna-Lena Ackfeldt, 2010 .

Using Relationship Marketing strategies to recruit, retain and sustain long-term relationships with PG students

Anna-Lena Ackfeldt, Wendy E Tabrizi, H. Higson, 2019 .

Using affective content to promote high-involvement services on social media

Heiner Evanschitzky, Anna-Lena Ackfeldt, Hai-Anh Tran, 2024, Journal of Business Research.