C. Boshoff

发表

A causal model to evaluate the relationships among supervision, role stress, organizational commitment and internal service quality

Gerhard Mels, Christo Boshoff, C. Boshoff, 1995 .

The management of the early stages of restructuring in a tertiary-education institution: An organisational commitment perspective

C. Boshoff, C. Arnolds, Christo Boshoff, 2004 .

The influence of selected antecedents on frontline staff’s perceptions of service recovery performance

Christo Boshoff, C. Boshoff, Janine M. Allen, 2000 .

The influence of family and non-family stakeholders on Family Business success

C. Boshoff, S. Farrington, E. Venter, 2010 .

Subconscious responses to fear-appeal health warnings : an exploratory study of cigarette packaging

C. Boshoff, Lucea Toerien, 2017 .

The strategic orientation of marketing planning by franchised motor dealers: A pilot study

C. Boshoff, P. J. Plessis, E. Heath, 1988 .

The utilisation of the Internet to market small tourism businesses

C. Boshoff, R. Elliott, 2005 .

A motivational perspective on the user acceptance of social media

C. Boshoff, A. Nelmapius, 2016 .

The review credibility of electronic word-of-mouth communication on e-commerce platforms

Van Rooyen G-J, C. Boshoff, Bosman Dj, 2013 .

The marketing of tourism services using the internet : a resource-based view

C. Boshoff, R. Elliott, 2009 .

Online customers’ habit-inertia nexus as a conditional effect of mobile-service experience: A moderated-mediation and moderated serial-mediation investigation of mobile-service use resistance

C. Boshoff, J. Nel, 2019, Journal of Retailing and Consumer Services.

The impact of the information search variables, time pressure and involvement, on buying behaviour in a three-dimensional hypermedia computer-mediated environment

B. R. Klemz, C. Boshoff, A. Calitz, 2005 .

Relationships between Consumer Sentiment towards Marketing and Consumer Lifestyles

C. Boshoff, R. Lawson, S. Todd, 2001 .

Consumers' perceived risks associated with purchasing on a branded web site : the mediating effect of brand knowledge

C. Boshoff, S. Ward, C. Schlechter, 2011 .

Enhancing the use of internet banking in an emerging market

C. Boshoff, J. Nel, 2014 .

Building long-term marketing relationships : new perspectives on B2B financial services

C. Boshoff, E. Theron, N. Terblanche, 2013 .

An experimental study of service recovery options

C. Boshoff, 1997 .

Recovsat: An Instrument to Measure Satisfaction with Transaction-Specific Service Recovery

C. Boshoff, 1999 .

The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry

C. Boshoff, B. Gray, 2004 .

The Impact of Multiple Commitments on Intentions to Resign: an Empirical Assessment

C. Boshoff, 2000 .

Does higher remuneration equal higher job performance?: An empirical assessment of the need-progression proposition in selected need theories

C. Boshoff, C. Arnolds, 2000 .

Meet the bloggers : some characteristics of serious bloggers in the Asia-Pacific region and why PR professionals might care about them

L. Pitt, C. Boshoff, P. Steyn, 2008 .

Sponsorship recall and recognition : the case of the 2007 Cricket World Cup

C. Boshoff, C. Gerber, 2008 .

The challenge of motivating top management: a need satisfaction perspective

C. Boshoff, C. Arnolds, 2001 .

The impact of brand identity on the perceived brand image of a merged higher education institution : part one

Christo Boshoff, C. Boshoff, E. Venter, 2006 .

Compensation, esteem valence and job performance: an empirical assessment of Alderfer's ERG theory

Christo Boshoff, C. Boshoff, C. Arnolds, 2002 .

Managerial implications of predicting purchase behavior from purchase intentions: a retail patronage case study

B. R. Klemz, C. Boshoff, C. Newberry, 2003 .

The influence of the owner-manager of small tourism businesses on the success of internet marketing

Christo Boshoff, C. Boshoff, R. Elliott, 2007 .

Emotions, Mood, Flow and Motivations to Travel

Juergen Gnoth, Andreas H. Zins, Christo Boshoff, 2000 .

Status quo bias and shoppers’ mobile website purchasing resistance

C. Boshoff, J. Nel, 2020 .

“I just don't like digital-only banks, and you should not use them either”: Traditional-bank customers' opposition to using digital-only banks

C. Boshoff, J. Nel, 2020 .

Some antecedents of employee commitment and their influence on job performance: A multi foci study

Christo Boshoff, C. Boshoff, C. Arnolds, 1995 .

Conscious and Subconscious Evaluation of Service Recovery Situation

C. Boshoff, R. Ohme, M. Matukin, 2016 .

Southern African Business

P. Nel, L. Labuschagne, Ian Hipkin, 2006 .

Fighting off the big guys: comparing competitive retail services strategies in industrialized and developing world settings

B. R. Klemz, C. Boshoff, N. Mazibuko, 2008 .

Entrepreneurial women’s cognitive ambidexterity: Career and cultural influences

C. Boshoff, M. Oostenbrink, M. D. V. Scheepers, 2017 .

Antecedents and consequences of consumer ethnocentrism: evidence from South Africa

C. Boshoff, N. Terblanche, C. Pentz, 2017 .

An assessment of consumers’ subconscious responses to frontline employees’ attractiveness in a service failure and recovery situation

C. Boshoff, 2017 .

A psychometric assessment of an instrument to measure a service firm’s customer-based corporate reputation

C. Boshoff, 2009 .

Improved Scale Development in Marketing: An Empirical Illustration

C. Boshoff, N. Terblanche, 2008 .

The owners of new passenger vehicles: Some empirical findings on post-purchase patronage regarding servicing and repairs

C. Boshoff, P. J. Plessis, 1989 .

BUSINESS DEVELOPMENT IN EMERGING MARKETS: THE IMPACT ON THE SPENDING BEHAVIOUR OF ELDERLY CAREGIVERS OF FAMILY MEMBERS WITH HIV/AIDS IN SOUTH AFRICA

B. R. Klemz, C. Boshoff, N. Mazibuko, 2010 .

Advertising of legal services: Perceptions of attorneys

C. Boshoff, 1990 .

Empowerment, attribution and apologising as dimensions of service recovery

Christo Boshoff, C. Boshoff, Jason Leong, 1998 .

The relationship between emotions, mood and motivation to travel: Towards a cross cultural measurement of flow.

J. Mazanec, A. Woodside, A. Zins, 1999 .

Recovsat

C. Boshoff, 1999 .

Importance-performance analysis: A comparative study of motor repair service customers

C. Boshoff, 1986 .

South African consumer sentiment towards marketing

C. Boshoff, A. P. D. Plessis, 1992 .

The relationship between a satisfactory in-store shopping experience and retailer loyalty

C. Boshoff, N. Terblanche, 2006 .

A Psychometric Assessment of E-S-Qual: A Scale to Measure Electronic Service Quality

Christo Boshoff, C. Boshoff, 2007 .

A generic instrument to measure customer satisfaction with the controllable elements of the in-store shopping experience

C. Boshoff, N. Terblanche, 2006 .

A re‐assessment and refinement of RECOVSAT: An instrument to measure satisfaction with transaction‐specific service recovery

C. Boshoff, C. Boshoff, Christo Boshoff, 2005 .

The in-store shopping experience: A comparative study of supermarket and clothing store customers

C. Boshoff, N. Terblanche, 2004 .

The controllable elements of the total retail experience : a study of clothing shoppers

C. Boshoff, T. Ns, 2003 .

Measuring customer satisfaction with the controllable elements of the in-store shopping experience

C. Boshoff, N. Terblanche, Christo Boshoff, 2001 .

Measuring customer satisfaction with some of the controllable elements of the total retail experience : an exploratory study

C. Boshoff, N. Terblanche, 2001 .

The Measurement of Consumer Satisfaction with Selected Elements of the Total Retail Experience: An Exploratory Study of Fast Food and Supermarket Retailers

C. Boshoff, N. Terblanche, Christo Boshoff, 2001 .

Traditional-bank customers' digital-only bank resistance: evidence from South Africa

C. Boshoff, J. Nel, 2021 .

Determinants for realisation of the right to food among adolescents in Sterkspruit, eastern cape province, South Africa

C. Boshoff, S. Drimie, M. Marais, 2021, African Journal of Food, Agriculture, Nutrition and Development.

The impact of culture-related factors on good governance in Greek family businesses in South Africa

C. Boshoff, C. Adendorff, 2011 .

Viewpoint: plotting a way forward for service research in and out of Africa

Kristina Heinonen, C. Boshoff, R. Hinson, 2022, Journal of Services Marketing.

The role of implicit learning in logo substitution

C. Boshoff, R. Ohme, 2019, Journal of Consumer Marketing.

The Influence of Successor-Related Factors on the Succession Process in Small and Medium-Sized Family Businesses

C. Boshoff, C. Boshoff, E. Venter, 2005 .

Quality perceptions in the financial services sector

Christo Boshoff, C. Boshoff, M. Tait, 1996 .

Unraveling the link between status quo satisfaction and the rejection of digital-only banks

C. Boshoff, J. Nel, 2022, Journal of Financial Services Marketing.

Online-mobile service cross-channel cognitive evaluations in a multichannel context

Christo Boshoff, C. Boshoff, J. Nel, 2015 .

The Influence of McClelland's Need Satisfaction Theory on Employee Job Performance

C. Boshoff, C. Arnolds, 2003 .

Demographics and consumer ethnocentrism in a developing country context : a South African study

C. Boshoff, N. Terblanche, C. Pentz, 2014 .

Employee perceptions of share ownership schemes: an empirical study

C. Boshoff, N. Mazibuko, 2003 .

Consumers ' reasons for ~ u ~ chasing low involvement goods by mail catalogue : prehm 1 nary measurement guidelines

C. Boshoff, N. Terblanche, 2017 .

The influence of relational factors on successful succession in family businesses: A comparative study of owner-managers and successors

C. Boshoff, E. Venter, G. Maas, 2003 .

Toward a Better Understanding Of Advertising Stimuli Processing

Rafal Ohme, Christo Boshoff, C. Boshoff, 2016, Journal of Advertising Research.

An instrument to measure the customer-based corporate reputation of large service organizations

C. Boshoff, M. Wepener, 2015 .

A cross-cultural study of the perceived benefits of a retailer loyalty scheme in Asia

L. Pitt, R. Abratt, C. Boshoff, 2010 .

Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry

C. Boshoff, N. Terblanche, 2010 .

The influence of cause-related marketing campaign structural elements on consumers’ cognitive and affective attitudes and purchase intention

C. Boshoff, N. Terblanche, Debbie Human-Van Eck, 2022, International Review on Public and Nonprofit Marketing.

Environmental and emotional influences on willingness‐to‐buy in small and large retailers

C. Boshoff, B. R. Klemz, C. Boshoff, 2001 .

Service Advertising

C. Boshoff, 2002 .

An Exploratory Study of Risk Perceptions

C. Boshoff, 2002 .

Development of application-based mobile-service trust and online trust transfer: an elaboration likelihood model perspective

Christo Boshoff, Jacques Nel, C. Boshoff, 2017, Behav. Inf. Technol..

The Role of Selected Team Design Elements in Successful Sibling Teams

C. Boshoff, S. Farrington, E. Venter, 2012 .

The lady doth protest too much: a neurophysiological perspective on brand tarnishment

C. Boshoff, 2016 .

Intentions to buy a service : the influence of service guarantees, general information and price information in advertising

C. Boshoff, C. Boshoff, Christo Boshoff, 2003 .

DIFFERENCES IN SOCIAL AND ECONOMIC POWER: SERVICE QUALITY IMPLICATIONS FOR RETAILERS IN AN EMERGING MARKET 1

B. R. Klemz, C. Boshoff, N. Mazibuko, 2012 .

Emerging markets in black South African townships: Small local independently owned versus large national retailers

B. R. Klemz, C. Boshoff, N. Mazibuko, 2006 .

The Effect of Altruism on the Spending Behavior of Elderly Caregivers of Family Members With HIV/AIDS in South African Townships

B. R. Klemz, C. Boshoff, J. Asquith, 2015, Health marketing quarterly.

Developing a better measure of market orientation

Christo Boshoff, Brendan Gray, C. Boshoff, 1998 .

The role of plot in brand story construction: A neurophysiological perspective

C. Boshoff, S. Kühn, 2021, Journal of Strategic Marketing.

Structuring effective copreneurial teams

C. Boshoff, S. Farrington, E. Venter, 2011 .

The influence of family-related factors on the succession process in small and medium-sized family businesses : management

C. Boshoff, E. Venter, 2014 .

The impact of intra-group processes on family business success

C. Boshoff, S. Farrington, E. Venter, 2011 .

The Interactive Relationship of Employee Commitment Types

C. Boshoff, C. Arnolds, 2002 .

Can service firms overdo service recovery? An assessment of non-linearity in service recovery satisfaction

C. Boshoff, 2012 .

The influence of 'buffering' variables on clients' willingness to engage in retribution behaviour after a service failure

C. Boshoff, 2014 .

The Antecedents of Trust in Business-to-Business Financial Services

Edwin Theron, Christo Boshoff, Nic S. Terblanche, 2011 .

A Different Approach to Service Recovery

C. Boshoff, E. Peelen, Yolanda van der Kraan, 2005 .

Services marketing : A contemporary approach

C. Boshoff, A. Berndt, 2018 .

The influence of business orientations in small tourism businesses on the success of integrated marketing communication

C. Boshoff, R. Elliott, 2008 .

The job involvement construct and its measurement

C. Boshoff, A. Hoole, 1998 .

EEG-Based Measures versus Panel Ratings: Predicting Social-Media Based Behavioral Responses to Super Bowl Ads

Rafal Ohme, Christo Boshoff, C. Boshoff, 2016 .

A Neurophysiological Assessment of Consumers’ Emotional Responses to Service Recovery Behaviors

Christo Boshoff, C. Boshoff, 2012 .

The Effect of Altruism on the Spending Behavior of Elderly Caregivers of Family Members With HIV/AIDS in South African Townships

B. R. Klemz, C. Boshoff, J. Asquith, 2015, Health marketing quarterly.

The Impact of Cross-Channel Cognitive Evaluations on the Continued Use Intentions of Mobile Banking

C. Boshoff, J. Nel, 2014 .

An empirical assessment of the extended service quality model

D. Nel, C. Boshoff, G. Mels, 1997 .

Influence of Owner-Manager-Related Factors on the Succession Process in Small and Medium-Sized Family Businesses

C. Boshoff, E. Venter, G. Maas, 2006 .

Measuring Consumer Ethnocentrism in a Developing Context: An Assessment of the Reliability, Validity and Dimensionality of the CETSCALE

C. Boshoff, N. Terblanche, C. Pentz, 2013 .

The antecedents of relationship commitment in the management of relationships in business-to-business (B2B) financial services

Edwin Theron, Christo Boshoff, Nic S. Terblanche, 2008 .

Share ownership in a retail firm: An exploratory study of employee perceptions

C. Boshoff, N. Mazibuko, 1995 .

Task-based factors influencing the successful functioning of copreneurial businesses in South Africa

C. Boshoff, S. Farrington, E. Venter, 2011 .

Satisfaction with service recovery: Its measurement and its outcomes

C. Boshoff, C. Boshoff, G. E. Staude, 2003 .

Revisiting the South African Marketing Index

C. Boshoff, A. P. D. Plessis, 1995 .

Relationships between Consumer Sentiment towards Marketing and Consumer Lifestyles

C. Boshoff, R. Lawson, S. Todd, 2001 .

South African consumer sentiment towards marketing : a longitudinal analysis

C. Boshoff, S. V. Eeden, 2001 .