Alison M. Dean

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The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Alison Dean, Alison M. Dean, 2007 .

The reciprocal intertwining of practice and experience in value creation

Alison Dean, Benjamin P.W. Ellway, Benjamin P. W. Ellway, 2016 .

The Characteristics of Takeover Target Firms: The Case of the English Brewing Industry, 1945–1960

Alison M. Dean, 1997 .

Service quality in call centres: implications for customer loyalty

Alison Dean, Alison M. Dean, 2002 .

The contribution of emotional satisfaction to consumer loyalty

Alison Dean, Alison M. Dean, Y. Yu, 2001 .

Can Ideas be Capital? Factors of Production in the Postindustrial Economy: A Review and Critique

Alison M. Dean, M. Kretschmer, 2007 .

Delivering ‘Effortless Experience’ Across Borders: Managing Internal Consistency in Professional Service Firms

Susan Segal‐Horn, Alison M. Dean, 2009 .

Punctuated and continuous change: The UK water industry

C. Baden‐Fuller, Alison M. Dean, Y. Carlisle, 1999 .

Best predictors of quality performance in Australian service organisations

M. Terziovski, Alison M. Dean, 1998 .

Using service logic to redefine exchange in terms of customer and supplier participation

Guilherme D Pires, Alison Dean, Guilherme D. Pires, 2015 .

Performance monitoring and quality outcomes in contracted services

Alison Dean, Alison M. Dean, Christopher Kiu, 2002 .

Links between service climate, employee commitment and employees' service quality capability

Alison Dean, Alison M. Dean, M. Little., 2006 .

Links between organisational and customer variables in service delivery: Evidence, contradictions and challenges

Alison M. Dean, 2004 .

Managing change initiatives: JIT delivers but BPR fails

Alison Dean, Alison M. Dean, 2000 .

Issues and Challenges in Delivering HR Programs by Distance Education

Alison M. Dean, 1999 .

Analysing service quality in the hospitality industry

Alison Dean, Alison M. Dean, C. White, 1999 .

Design for service inclusion: creating inclusive service systems by 2050

Raymond P. Fisk, Josephine Previte, Nichola Robertson, 2018, Journal of Service Management.

Bags for Life: The Embedding of Ethical Consumerism

Danielle A. Tucker, Alison M. Dean, Pamela Yeow, 2014 .

Does technology use affect university students' perception of value?

Alison M. Dean, Bruce Cheek, C. Bruff, 2008 .

Symbolic analysts in the new economy: call centres in less favoured regions

Alison Dean, Alison M. Dean, A. Rainnie, 2005 .

Raising the returns to venture finance

C. Baden‐Fuller, Alison M. Dean, Paul McNamara, 2006 .

Enhancing service-for-service benefits: potential opportunity or pipe dream?

Alison M. Dean, Ghada Talat Alhothali, 2017 .

Can ideas be capital? Factors of production in the post-industrial economy: a critique and review

Alison M. Dean, M. Kretschmer, 2007 .

Group-works: exploring multiplex networks, leadership and group performance

Danielle A. Tucker, Alison M. Dean, Danielle A Tucker, 2019 .

Transformative service research at the BoP: the case of Etawa goat farmers in Indonesia

Alison M. Dean, Nur Indrianti, 2020 .

Developing Pre-relational Trust in Technology Service Providers

Alison M. Dean, M. Marimuthu, 2008 .

A research framework for examining customer participation in value co-creation: applying the service dominant logic to the provision of living support services to oncology day-care patients

Guilherme D. Pires, Alison M. Dean, Muqqadas Rehman, 2012 .

Rethinking customer expectations of service quality: are call centers different?

Alison M. Dean, 2004 .

Enhancing value for Chinese shoppers: The contribution of store and customer characteristics

A. Wong, Alison M. Dean, 2009 .

Service Quality and Customers' Willingness to Pay More for Travel Services

Alison M. Dean, Damian Morgan, T. E. Tan, 2002 .

Working Paper Series Can Ideas be Capital ? Factors of Production in the Post – Induction Economy : A Review and Critique

Kent, Alison M. Dean, 2022 .

Frontline employees' views on organizational factors that affect the delivery of service quality in call centers

Alison Dean, Al Rainnie, Alison M. Dean, 2009 .

Using an age-based lens to test the antecedents of value in retail

Alison M. Dean, S. Rolland, 2012 .

Comparing factors that contribute to value: the case of seniors and shopping

Alison Dean, Cynthia M. Webster, Alison M. Dean, 2006 .

The Contribution of Store and Customer Characteristics to Perceived Value and Customer Loyalty in a Chinese Retail Context

A. Wong, Alison M. Dean, 2005 .

Cross-border Management Issues in International Law Firms

Susan Segal‐Horn, Alison M. Dean, 2006 .

Can employees predict customers' assessments of service and attitudes to providers?

L. McGuire, Alison M. Dean, 2010 .

Different educational delivery modes: meeting students' needs

John Nolan, Alison Dean, Bruce Cheek, 2006 .

Service delivery and operations objectives: listening to call centre customers

Alison M. Dean, 2003 .

The rise of super-elite law firms: towards global strategies

Susan Segal‐Horn, Alison M. Dean, 2011 .

Quality practices and customer/supplier management in Australian service organizations

M. Terziovski, Alison M. Dean, 2001 .

Simulations in distance education: Progress towards an evaluation instrument

Leonard Webster, Alison Dean, Alison M. Dean, 2000 .

Changing Practice: Can quality assurance processes really drive quality enhancement?

Alison Dean, J. Cohen, Alison M. Dean, 2016 .

Reflections on assessment: a Faculty experience of engaging staff and students with the principles of ‘assessment for learning’.

Alison M. Dean, J. Cohen, 2014 .

Habitus as a value lens to link customer engagement and value cocreation

Benjamin P. W. Ellway, Alison M. Dean, 2020 .

Including emotions in customer satisfaction measurement: a new perspective on loyalty

Alison M. Dean, Y. Yu, 2000 .

Issues inherent in measuring and monitoring quality in contracted services

Alison M. Dean, 2000 .

The globalization of law firms: managerial issues

Susan Segal‐Horn, Alison M. Dean, 2007 .

Applying Service Logic to Education: The Co-creation Experience and Value Outcomes☆

Alison M. Dean, Alicia Kulczynski, M. Griffin, 2016 .

Customer behavioural intentions in the hospitality industry

A. Wong, Alison M. Dean, C. White, 1999 .

An analysis of the airport experience from an air traveler perspective

Alison Dean, Markus Schuckert, Anne Graham, 2017 .

The role of customer community in value co-creation for third places: an example of senior citizens

Kimberly S. Cowley, Alison M. Dean, Kanika Meshram, 2009 .

Getting the Most from NUD*IST/Nvivo

John A. Sharp, Alison Dean, S. Genc, 2006 .