Jessica L. Ogilvie

发表

Translating sales effort into service performance: it's an emotional ride

Daniel G. Bachrach, D. Bachrach, Adam Rapp, 2017 .

When time is sales: the impact of sales manager time allocation decisions on sales team performance

Adam Rapp, Douglas E. Hughes, Jessica L. Ogilvie, 2020 .

Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

Daniel G. Bachrach, Adam Rapp, Thomas L. Baker, 2015 .

Can salespeople lead themselves? Thought self-leadership strategies and their influence on sales performance

N. Panagopoulos, Jessica L. Ogilvie, 2015 .

Customer Service in a Technological World: A Timeless Strategy for a Digital Dilemma

D. Bachrach, Adam Rapp, Jessica L. Ogilvie, 2016 .

Riding the waves or rocking the boat? Benefits and unintended consequences of customer growth strategies

Andrew T. Crecelius, Adam Rapp, Jessica L. Ogilvie, 2022, Industrial Marketing Management.

Is There a Dark Side of Ambidexterity? Implications of Dueling Sales and Service Orientations

Daniel G. Bachrach, Colin B. Gabler, D. Bachrach, 2017 .

Do sales and service compete? The impact of multiple psychological climates on frontline employee performance

Daniel G. Bachrach, D. Bachrach, Adam Rapp, 2017 .

“Too Much” Self-Efficacy? Understanding the Curvilinear Consequences of Between-Person Self-Efficacy through a Moderated-Mediation Model of Perceived Proximity and Employee Effort

Tammy L. Rapp, D. Bachrach, Adam Rapp, 2022, Group & Organization Management.

Sales leadership icons and models: How comic book superheroes would make great sales leaders

D. Bachrach, Adam Rapp, Jessica L. Ogilvie, 2015 .

A holistic perspective of sales research: areas of consideration to develop more comprehensive conceptual and empirical frameworks

Colin B. Gabler, Adam Rapp, Jessica L. Ogilvie, 2020 .

When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity

Douglas E. Hughes, Jessica L. Ogilvie, 2019, Journal of Service Research.

Salesperson Solution Involvement and Sales Performance: The Contingent Role of Supplier Firm and Customer–Supplier Relationship Characteristics

Adam Rapp, N. Panagopoulos, Jessica L. Ogilvie, 2017 .

Frontline Service Employee Compliance With Customer Special Requests

William Magnus Northington, Mary P. Harrison, Sijun Wang, 2016 .

Social media technology use and salesperson performance: A two study examination of the role of salesperson behaviors, characteristics, and training

Raj Agnihotri, Adam Rapp, Kevin J. Trainor, 2018, Industrial Marketing Management.

Salespeople as knowledge brokers: a review and critique of the challenger sales model

Daniel G. Bachrach, D. Bachrach, Adam Rapp, 2014 .

It’s about time (management)!: Role overload as a bridge explaining relationships between helping, voice, and objective sales performance

Daniel G. Bachrach, Jessica L. Ogilvie, Tammy L. Rapp, 2024, Journal of Business Research.

No-No’s at the Store Level: What Not to Do When Faced with Showrooming

Daniel G. Bachrach, Adam Rapp, Jessica L. Ogilvie, 2016 .