S. Sleep

Walking a tightrope: the joint impact of customer and within-firm boundary spanning activities on perceived customer satisfaction and team performance

Sundar G. Bharadwaj, Son K. Lam, S. Sleep, 2014, Journal of the Academy of Marketing Science.

Is big data driving cooperation in the c-suite? The evolving relationship between the chief marketing officer and chief information officer

J. Hulland, S. Sleep, Stefan Sleep, 2019 .

Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management

Alok R. Saboo, Son K. Lam, T. Hennig-Thurau, 2017 .

The sales–marketing integration gap: a social identity approach

Son K. Lam, J. Hulland, S. Sleep, 2018, Journal of Personal Selling & Sales Management.

THE DATA HIERARCHY: factors influencing the adoption and implementation of data-driven decision making

Richard A. Gooner, J. Hulland, S. Sleep, 2019, AMS Review.

The business-to-business inside sales force: roles, configurations and research agenda

Son K. Lam, Thomas E. Decarlo, S. Sleep, 2020 .