Janina-Vanessa Schneider

When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers’ Service Expectations on Satisfaction

J. Wieseke, Christian Schmitz, Johannes Habel, 2016 .

When do forecasts fail and when not? Contingencies affecting the accuracy of sales managers’ forecast regarding the future business situation

J. Wieseke, Christian Schmitz, S. Alavi, 2021 .