Shuchen Qiao

Gender difference in restaurant online booking timing and the moderating effects of sell-out risk and information type

Zili Zhang, Hengyun Li, Fang Meng, 2018 .

Exploring the impact of personalized management responses on tourists’ satisfaction: A topic matching perspective

Yang Yang, Ziqiong Zhang, Shuchen Qiao, 2020 .

Responsive and Responsible: Customizing Management Responses to Online Traveler Reviews

Yang Yang, Ziqiong Zhang, Shuchen Qiao, 2020, Journal of Travel Research.

Effects of spatial distance on consumers' review effort

Ziqiong Zhang, Zili Zhang, Shuchen Qiao, 2022, Annals of Tourism Research.

How rainy-day blues affect customers’ evaluation behavior: Evidence from online reviews

Ziqiong Zhang, Zili Zhang, Hengyun Li, 2022, International Journal of Hospitality Management.