An-Sofie Claeys

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The power of empathy: the dual impacts of an emotional voice in organizational crisis communication

A. De Waele, Lieze Schoofs, An-Sofie Claeys, 2020 .

Determinants of the Impact of Crises on Organizational Reputation: An Experimental Test of Crisis Communication Strategies and the Moderating Impact of Locus of Control

V. Cauberghe, An-Sofie Claeys, P. Vyncke, 2011 .

Organizational Crisis Communication: Suboptimal Crisis Response Selection Decisions and Behavioral Economics

W. T. Coombs, An-Sofie Claeys, W. Coombs, 2020, Communication Theory.

Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control

Verolien Cauberghe, Patrick Vyncke, An-Sofie Claeys, 2010 .

The Organizational Voice

V. Cauberghe, V. Cauberghe, A. De Waele, 2019, Commun. Res..

The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention

V. Cauberghe, An-Sofie Claeys, L. Hudders, 2018, Public Relations Review.

Won’t we scare them? The impact of communicating uncontrollable risks on the public’s perception

M. Uyttendaele, V. Cauberghe, An-Sofie Claeys, 2016 .

Domestic and international audiences of organizational crisis communication: State of the art and implications for cross-cultural crisis communication

An-Sofie Claeys, Andreas Schwarz, 2016 .

Shaping Attributions of Crisis Responsibility in the Case of an Accusation: The Role of Active and Passive Voice in Crisis Response Strategies

An-Sofie Claeys, Gijs Fannes, 2022, Journal of Language and Social Psychology.

Spokespersons’ Nonverbal Behavior in Times of Crisis: The Relative Importance of Visual and Vocal Cues

V. Cauberghe, A. De Waele, An-Sofie Claeys, 2018, Journal of Nonverbal Behavior.

Spokespersons’ Nonverbal Behavior in Times of Crisis: The Relative Importance of Visual and Vocal Cues

V. Cauberghe, A. De Waele, An-Sofie Claeys, 2018, Journal of Nonverbal Behavior.

What makes crisis response strategies work? The impact of crisis involvement and message framing

Verolien Cauberghe, An-Sofie Claeys, V. Cauberghe, 2014 .

Crisis response and crisis timing strategies, two sides of the same coin

V. Cauberghe, An-Sofie Claeys, Verolien Cauberghe, 2012 .

From Message to Messenger: Should Politicians Lead-by-Example to Increase Compliance with Public Health Directives?

A. De Waele, An-Sofie Claeys, 2022, Health communication.

Is old news no news? The impact of self-disclosure by organizations in crisis

M. Pandelaere, V. Cauberghe, An-Sofie Claeys, 2016 .

The impact of the content and timing of organizational crisis communication on reputation repair

An-Sofie Claeys, 2012 .

Better safe than sorry: Why organizations in crisis should never hesitate to steal thunder

An-Sofie Claeys, 2017 .

The role of a favorable pre-crisis reputation in protecting organizations during crises

Verolien Cauberghe, An-Sofie Claeys, V. Cauberghe, 2015 .

How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation

Liselot Hudders, Veroline Cauberghe, Hannelore Crijns, 2017, Comput. Hum. Behav..

Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy

V. Cauberghe, An-Sofie Claeys, L. Hudders, 2017 .

Informing the public matters: A field experiment during an ongoing health crisis in Belgium

A. De Waele, An-Sofie Claeys, Eva Koppen, 2021, Journal of Contingencies and Crisis Management.

Why practitioners do (not) apply crisis communication theory in practice

An-Sofie Claeys, M. Opgenhaffen, 2016 .

The role of empathy in crisis communication: Providing a deeper understanding of how organizational crises and crisis communication affect reputation

V. Cauberghe, Lieze Schoofs, An-Sofie Claeys, 2019, Public Relations Review.

Preparing to face the media in times of crisis: Training spokespersons’ verbal and nonverbal cues

An-Sofie Claeys, M. Opgenhaffen, Aurélie De Waele, 2020, Public Relations Review.

Keeping Control: The Importance of Nonverbal Expressions of Power by Organizational Spokespersons in Times of Crisis

V. Cauberghe, An-Sofie Claeys, Verolien Cauberghe, 2014 .

Implications of Stealing Thunder for the Impact of Expressing Emotions in Organizational Crisis Communication

J. Leysen, V. Cauberghe, An-Sofie Claeys, 2013 .

ENGAGING THE POOR IN POLICY-MAKING ON POVERTY AND SOCIAL EXCLUSION IN FLANDERS (BELGIUM)

An-Sofie Claeys, Lieve De Grande, Filip Coussée, 2001 .

Debunking the myth of denial’s effectiveness in crisis communication: context matters

Sherry J. Holladay, W. T. Coombs, An-Sofie Claeys, 2016 .

Putting empathic feelings into words during times of crisis: The impact of differential verbal empathy expressions on organizational reputation

An-Sofie Claeys, Gijs Fannes, 2022, Public Relations Review.

Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation

Lieze Schoofs, An-Sofie Claeys, 2021, Journal of Business Research.

Empathy as a main ingredient of impactful crisis communication: The perspectives of crisis communication practitioners

Lieze Schoofs, An-Sofie Claeys, Gijs Fannes, 2022, Public Relations Review.

Between hope and fear: developing social media guidelines

An-Sofie Claeys, M. Opgenhaffen, 2017 .

Investor reactions to apologies for financial misconduct

An-Sofie Claeys, Fynn Ohlrogge, Kris Hardies, 2023, Accounting, Organizations and Society.

Changing Perspectives: Managerial and Legal Considerations Regarding Crisis Communication

An-Sofie Claeys, M. Opgenhaffen, 2021 .

The ambassadorship potential of employees: Examining the impact of work-related social media posts on consumer attitudes and behaviors

An-Sofie Claeys, Ellen Soens, 2023, Public Relations Review.

Nonverbal cues of deception in audiovisual crisis communication

An-Sofie Claeys, Aurélie De Waele, 2017 .

Can organizations guide employees' social media behavior? The benefits of incentive rather than restrictive social media guidelines

An-Sofie Claeys, Ellen Soens, 2021, Journal of Communication Management.