F. Fonseca

Service quality in public transportation services aligning the operations perspective with customer expectations

F. Fonseca, S. Pinto, Carlos Brito, 2010 .

International Journal for Quality research

F. Fonseca, S. Pinto, Carlos Brito, 2010 .

SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS

F. Fonseca, S. Pinto, Carlos Brito, 2010 .

Quality of service negotiation in TINA

J. Rajahalme, P. F. Hansen, F. Steegmans, 1997, Proceedings TINA '97 - Global Convergence of Telecommunications and Distributed Object Computing.