Roland Harnesk

TQM: an act of balance between contradictions

Lena Abrahamsson, Roland Harnesk, Roland Harnesk, 2007 .

Leadership for co-worker commitment : a TQM approach

Roland Harnesk, Roland Harnesk, 2004 .

Partnership with internal customers – a way to achieve increased commitment

Roland Harnesk, Roland Harnesk, 2004 .