Lishan Xie

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Using customer knowledge for service innovation in travel agency industry

Lishan Xie, Xinhua Guan, Qiyin Cheng, 2020 .

A case study of hotel frontline employees' customer need knowledge relating to value co-creation

Lishan Xie, Xinhua Guan, T. Huan, 2019, Journal of Hospitality and Tourism Management.

Does being beautiful always help? Contingency effects of physical attractiveness of the service providers on customer response

Lishan Xie, Xinhua Guan, Yaoqi Li, 2019, Journal of Services Marketing.

Customer knowledge sharing, creativity and value co-creation: A triad model of hotels, corporate sales employees and their customers

Lishan Xie, Xinhua Guan, T. Huan, 2018 .

An study on customer perceived service injustice in Chinese hospitality service

Lishan Xie, Xiaoyun Han, Jin-Hong Gong, 2008, 2008 International Conference on Service Systems and Service Management.

Service fairness and customer satisfaction

Lishan Xie, Xiaoyun Han, Shujie Fang, 2019, Journal of Contemporary Marketing Science.

Scale development of value co-destruction behavior in tourism

Lishan Xie, Xinhua Guan, T. Huan, 2020 .

The study of social hub’s influence on the whole network innovation resistance

Tao Chen, Lishan Xie, 2015 .

The double value of customer interactivity: the mediation effect of knowledge exchange quality

Lishan Xie, Xinhua Guan, Tengteng Zhu, 2020 .

How do consumers engage with proactive service robots? The roles of interaction orientation and corporate reputation

Lishan Xie, Canmian Liu, Dongmei Li, 2022, International Journal of Contemporary Hospitality Management.

Attracting athletes to small-scale sports events using motivational decision-making factors

Lishan Xie, T. Huan, A. Fotiadis, 2016 .

The mechanism of value cocreation in robotic services: customer inspiration from robotic service novelty

Lishan Xie, Dongmei Li, Xin Liu, 2022, Journal of Hospitality Marketing & Management.

Formation mechanism of the doctor contribution behavior in virtual health communities

Lishan Xie, Xinhua Guan, Jiamin Peng, 2021, Advances in Psychological Science.

Enhancing Users’ Well-Being in Virtual Medical Tourism Communities: A Configurational Analysis of Users’ Interaction Characteristics and Social Support

Lishan Xie, Jiamin Peng, Xiaoyun Yang, 2022, SSRN Electronic Journal.

The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective

Lishan Xie, Shaohui Lei, 2022, International Journal of Hospitality Management.

When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to Prevent Value Codestruction

Lishan Xie, Xinhua Guan, Dongmei Li, 2022, Journal of Hospitality & Tourism Research.

Customer responses to integrity issues for travel services in China: A content analysis based on online complaints

Lishan Xie, Xinhua Guan, Jin-Hong Gong, 2015 .

Triad collaboration of hotel employers, employees and customers for service innovation in a changing world

Lishan Xie, Xinhua Guan, T. Huan, 2020 .

Triad theory of hotel managerial leadership, employee brand-building behavior, and guest images of luxury-hotel brands

Lishan Xie, T. Huan, Yaoqi Li, 2016 .

The Impact of Supportive Leadership on Employee Brand Building Behavior and Brand Image

Lishan Xie, Yaoqi Li, Haizhong Wang, 2010 .

Celebrity endorsement in international destination marketing: Evidence from eye-tracking techniques and laboratory experiments

Lishan Xie, Biqiang Liu, Yaoqi Li, 2022, Journal of Business Research.

Are you a tech-savvy person? Exploring factors influencing customers using self-service technology

Lishan Xie, Xinhua Guan, T. Huan, 2021 .

The antecedents and consequences of the co-creation experience in virtual tourist communities: From the perspective of social capital in virtual space

Lishan Xie, Xinhua Guan, T. Huan, 2021 .

Wellness tourism: customer-perceived value on customer engagement

Lishan Xie, Xinhua Guan, T. Huan, 2021, Tourism Review.

Linking team learning climate to service performance: The role of individual- and team-level adaptive behaviors in travel services

Lishan Xie, T. Huan, Jiamin Peng, 2022, Tourism Management.

Customer's perceived service convenience and customers' service evaluations of the bank's outlets

Lishan Xie, Lishan Xie, Jiamin Peng, 2010, 2010 7th International Conference on Service Systems and Service Management.

Customer participation and well-being: the roles of service experience, customer empowerment and social support

Hean Tat Keh, Lishan Xie, Dongmei Li, 2020 .

Brand experience and customer citizenship behavior: the role of brand relationship quality

Lishan Xie, Wenxuan Zhang, Patrick Poon, 2017 .

Crafting and testing a central precept in service-dominant logic: Hotel employees’ brand-citizenship behavior and customers’ brand trust

Lishan Xie, T. Huan, Jiamin Peng, 2014 .

Hotel general manager profile in China: a case of Guangdong Province

E. Tse, Lishan Xie, Lan Li, 2007 .

Country-of-origin cues: effects of country-related affect and product association on consumer responses to hospitality firms

Lishan Xie, Dongmei Li, 2021 .

Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention

Lishan Xie, Canmian Liu, Dongmei Li, 2022, International Journal of Hospitality Management.

Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style

Lishan Xie, Canmian Liu, 2023, International Journal of Hospitality Management.

Examining the effect of service experiences on the attitude towards and intention on using self-service technology

Yanmei Zheng, Wenguo Shen, Lishan Xie, 2011, 2011 International Conference on Computer Science and Service System (CSSS).

Exploring Customer Citizenship Behavior Through Customer–Organization Identification

Lishan Xie, Xinhua Guan, T. Huan, 2023, Service Science.

What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors

Lishan Xie, Xinhua Guan, Lu Zhang, 2024, International Journal of Hospitality Management.