Kate Reynolds

Deviant Customer Behavior: An Exploration of Frontline Employee Tactics

L. Harris, Kate Reynolds, Lloyd C. Harris, 2006 .

Dysfunctional Customer Behavior Severity: An Empirical Examination

L. Harris, Kate Reynolds, Lloyd C. Harris, 2009 .

The Consequences of Dysfunctional Customer Behavior

L. Harris, Kate Reynolds, Kate L. Reynolds, 2003 .

When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining

L. Harris, Kate Reynolds, Lloyd C. Harris, 2005 .

Decision‐based voter segmentation: an application for campaign message development

T. J. Reynolds, Joan M Phillips, Kate Reynolds, 2010 .

’Equal Opportunities’ and Local Management of Schools — what happens now?

Kate Reynolds, 1992 .