Rafael Periáñez-Cristóbal

Organisational profiles: key factors and results from the EFQM model perspective

Arturo Calvo-Mora, Rafael Periáñez-Cristóbal, Manuel Rey-Moreno, 2020, Total Quality Management & Business Excellence.

Quantitative research on the EFQM excellence model: A systematic literature review (1991–2015)

Arturo Calvo-Mora, J. Roldán, Rafael Periáñez-Cristóbal, 2017 .

The heritage character and service quality in urban defensive structures renovated as hotels

Arturo Calvo-Mora, Rafael Periáñez-Cristóbal, Pedro Luengo, 2020, Journal of Heritage Tourism.

Processes Approach, Quality Management and Key Business Results

Arturo Calvo-Mora, Antonio Navarro-García, Rafael Periáñez-Cristóbal, 2014 .