Ulrika Hellsten

TQM as a management system consisting of values, techniques and tools

B. Klefsjö, Ulrika Hellsten, 2000 .

The Springboard: A strategy for continuous improvement of small and medium-sized companies

Ulrika Hellsten, 1997 .

The springboard : a TQM-based tool for self-assessment

Ulrika Hellsten, Ulrika Hellsten, 1997 .